Baker Finn Recruitment
Sales Support Administrator
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Sales Support Administrator
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Job Title: Sales Support Administrator
Location: Belfast
Contract Type: Permanent
Hours: Full-time, Monday to Friday (typically 9am – 5pm)
Reports to: Operations Manager
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Role Overview
Our client has supported healthcare professionals across Ireland and the UK for over 60 years, and have a team of friendly, established professionals at the forefront of their fields.
We are looking for an ambitious, driven Sales Support Administrator to join our Belfast team.
Job Responsibilities
- Managing customer orders and recording backorders accurately through the sales inbox
- Overseeing the sales inbox, handling customer queries and sales orders, and allocating enquiries to the relevant department/person
- Handling customer enquiries via telephone and providing comprehensive support across a range of areas including POD requests, invoicing, lead time enquiries, credit notes, product collection and delivery notes, raising non-stock POs, and pricing or margin queries
- Handling accounts-related queries and liaising with the relevant departments to ensure timely resolution
- Overseeing backorder management for consumables and capital equipment across multiple warehouse locations
- Preparing accurate quotations direct to customers within required timescales.
- Processing and managing HealthTech capital orders, including invoicing upon installation completion
- Assisting with stock takes and resolving any queries arising from stock count discrepancies
- Providing administrative and customer support to the sales team, including preparing quotations, liaising with customers, and arranging product samples.
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