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Globestock Safety Design Apprenticeship
This is an exciting opportunity to represent Globestock Safety design, which manufactures and supplies a wide range of high-quality safety solutions for use in confined space access, fall arrest, and load arrest applications.
Wage
- £16,640 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
Training course
- Customer service practitioner (level 2)
Hours
- Mon-Fri, 08:00 to 16:30
- 40 hours a week
Start date
- Thursday 6 August 2026
Duration
- 1 year 6 months
Positions available
- 1
What you'll do at work
- Answering and directing calls from customers, suppliers, and other external contacts
- Monitoring and processing enquiries, quotes, and orders from existing and prospective customers
- Responding to customer queries professionally and promptly
- Capturing and recording all customer interactions within the Globestock CRM system
- Liaising with production to obtain lead times for quotes and orders, when required
- Keep customers updated on order progress and communicate any issues that may arise
- Coordinating the collection of goods from suppliers and delivery to customers nationally and internationally
- Any other administrative tasks as and when required
Where you'll work
- Unit 6 Mile Oak Industrial Estate
- Maesbury Road
- Oswestry
- SY10 8GA
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
- HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE
Training course
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- Customer service practitioner (level 2)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Your training plan
- Level 2 Customer Service
- This will also include functional skills if required
- End-point assessment
- Certificate of completion of the standard
You may have to attend formal college sessions (if English & maths are required), but not necessary for 19+.
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You will learn the knowledge, skills, and behaviours related to the apprenticeship standard. Training will take place within the workplace, supported by the assessor through regular visits and reviews. An online portfolio is also used where tasks are set and progress is monitored.
Desirable qualifications
- GCSE in:
- Maths and English (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
Globestock Safety design, manufacture, and supply a wide range of high-quality safety solutions for use in confined space access, fall arrest, and load arrest applications. With their British manufacturing heritage, they have an unrivalled reputation for design, quality, service, and training within the industry. Globestock products are held in extremely high regard by our valued customers and offer end users peace of mind through their unparalleled build quality and innovative design.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunity for full-time employment as a Sales Support Assistant on successful completion of the apprenticeship.
The contact for this apprenticeship is:
- HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE COUNTY TRAINING
- enquiries@countytraining.ac.uk
- 0345 678 9203
The reference code for this apprenticeship is VAC2000022988.
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