Find an apprenticeship
Sales Support Apprentice
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Sales Support Apprentice
A Sales Support Apprentice is required for a leading electrical wholesaler. The candidate will support the Sales Department along with serving customers on the trade counter. Fantastic career progression opportunity for the right candidate.
Edmundson serves the country from over 250 locations, each carrying a comprehensive stock and run by friendly, experienced, and highly motivated staff. We value each customer regardless of size and are committed to providing a comprehensive, unrivalled service and attention to quality.
A major strength of Edmundson Electrical is our commitment to satisfying the demands of our customers with innovative, high-quality, and cost-effective 'branded' products sourced from the world's leading manufacturers.
Our business constantly adapts to meet the needs of an ever-changing market, and our very strong relationships with our suppliers ensure that information regarding new products and trends is quickly communicated.
What is an Electrical Wholesaler?
Electrical wholesalers sell the products we all use in our homes, businesses, entertainment venues, and cafés that give us access to electricity. From lighting our homes through to floodlighting a football match, from recharging a mobile phone to recharging an electric vehicle. The products you will be working with are used in domestic, industrial, and commercial settings, and are installed by contractors and electricians.
Role Overview
We are currently looking to recruit a full-time apprentice 8am-5pm Monday to Friday.
The sales support role is extremely varied; you will be required to work alongside the sales department.
Responsibilities
This busy Edmundson Electrical branch is looking for a highly motivated apprentice to join our busy branch. After full training, responsibilities will include:
- Enter supplier invoices into our bespoke system
- Check for pricing and quantity anomalies
- Liaise with our branches
- Answering the telephone
- Checking customer invoices against store purchase orders
- Raising debits and credits
- Serving on the trade counter
- General admin duties
- Learning products and codes
- May be required to help out within the warehouse if busy
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Experience
- Office experience and Microsoft skills are essential
- Strong work ethic and initiative
- Ability to work under pressure
- Superb organizational skills
- Attention to detail
Apprenticeship Details
The Apprenticeship Training Agency will employ you on behalf of Edmundson Electrical whilst you are completing your apprenticeship qualification.
Apprenticeship qualification will be Customer Service Level 2/3 which is carried out within the workplace. Allocated time will be allocated for you to complete work.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
INTEC BUSINESS COLLEGES LIMITED
Training Course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Training Schedule
Completing a Level 2/3 Customer Service Apprenticeship Standard, consisting of:
- Knowledge and competence qualification in Customer Service
- End-Point Assessment (EPA) - final test and observation
The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment are conducted, more often than not, on-site according to the employers wishes.
Notice of dates is agreed well in advance of a site visit. Training and assessment are conducted both on and off the job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.
Desirable Qualifications
- GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Timekeeping
- Enthusiasm
- Keen to work and study
Other Requirements
Please ensure you have looked at the travel time to the location and worked out the form of transport you will be taking. Please be aware that there is studying involved but in work time only.
Employment and Earnings
The ATA will employ you on behalf of this organisation Edmundson Electrical whilst you are completing your apprenticeship qualification.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunities After Apprenticeship
Opportunities that could arise after the apprenticeship are:
- HR Manager
- Senior Admin
- Finance
- Counter Sales
- Sales Rep
Contact Information
The contact for this apprenticeship is:
THE APPRENTICESHIP TRAINING AGENCY LTD
Michelle McCutcheon
michelle@the-ata.co.uk
07990002071
The reference code for this apprenticeship is VAC2000054820.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills