IPJ London
Sales Support Coordinator
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Company Description
IPJ London is a workplace furniture consultancy based in London, providing office furniture solutions for major clients across commercial and high-end residential sectors. As an independent provider, the company leverages deep industry knowledge to recommend and supply suitable, cost-effective products from most major manufacturers. IPJ London offers end-to-end services, including design support, delivery, and installation, working closely with architects and designers to meet diverse project requirements. The company’s portfolio spans all areas of office furniture and tailored furniture packages. Its success is built on delivering a high level of service, expert advice from project inception through post-completion, and a consistently professional approach to projects of any size.
Role Description
The Sales Support Coordinator is a full-time, on-site role based in London, providing comprehensive support to the sales team and ensuring smooth delivery of client projects. Day-to-day responsibilities include:
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- Preparing quotations and proposals
- Maintaining accurate sales records and CRM data
- Coordinating orders, deliveries, and installations with suppliers and internal teams
- Communicating with clients to handle inquiries, provide updates, and support a positive customer experience from initial contact through post-installation
- Assisting with administrative tasks
- Compiling sales reports and basic analyses
- Collaborating with the design and project teams to ensure that furniture solutions meet client specifications and timelines
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Qualifications
- Strong Customer Service and Customer Satisfaction skills, with a client-focused approach and ability to build and maintain professional relationships.
- Effective Communication skills, including clear written and verbal communication with clients, suppliers, and internal stakeholders.
- Solid Analytical Skills to review sales data, track orders, and support accurate reporting and forecasting.
- Proficient Administrative Assistance skills, including managing documentation, maintaining CRM or sales systems, and organizing schedules and project files.
- Good organizational and time-management abilities, with attention to detail and capacity to handle multiple projects simultaneously.
- Experience in a sales support, coordination, or customer-facing role, ideally within furniture, interiors, or related commercial environments.
- Competence with standard office software (e.g., Microsoft Office suite) and familiarity with CRM or ERP systems.
- Ability to work collaboratively on-site with cross-functional teams and adapt to changing project requirements.
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