• Passionate and experienced in delivering exceptional customer experiences and have experience in an account management role.
• Experienced in building trusted relationships in complex organisations that drive long-term customer success.
• Adept at tackling problems, advising outcomes, and partnering constructively to deliver solutions aligned with customer and business objectives.
• Confident navigating change and adapting your approach to support evolving customer and organisational priorities.
• An effective communicator who can build credibility and manage customer information accurately and efficiently.
• Able to handle conflicting priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.
• Confident using Microsoft Office tools, particularly Excel, to handle information, produce reports, and support decision-making.

Your new role:

Could you become our next Sales Support Executive or Sales Support Manager? Are you?

• Highly organised with excellent administrative skills and a proven ability to manage complex processes accurately from start to finish.
• Experienced in supporting sales teams and progressing opportunities from quotation and order confirmation through to invoicing and fulfilment.
• Confident managing multiple priorities while maintaining exceptional attention to detail and meeting deadlines.
• Skilled at building trusted relationships with customers and internal stakeholders across Sales, Finance, Operations, Customer Services, and Technical Support.
• Comfortable handling customer queries relating to access, authentication methods, account administration, and product set-up.
• An effective problem solver who can investigate issues, identify solutions, and coordinate actions across teams to achieve positive customer outcomes.
• Proficient in Microsoft Office applications, particularly Excel, and experienced working with CRM and business systems.
• A confident communicator with the ability to explain processes, provide guidance, and manage customer expectations professionally.

Your new role:

You will be at the heart of our customer journey. You will take ownership once a sale is agreed to ensure customers have a seamless transition from commitment to invoicing.

• You'll build trusted relationships with library customers, offering post sale support with access and set-up. Supporting Sales Managers, you will work with Circulation, Finance and Online Technical Support to allow a smooth transition from purchase to fulfilment.
• Take ownership of sales opportunities from customer commitment through to invoicing, ensuring all relevant documentation, approvals, and system records are completed accurately and efficiently.
• Manage quotations, licences, purchase orders, and renewal documentation, ensuring a smooth transition from sale to fulfilment.
• Act as a primary post-sales contact for library customers, responding to queries and coordinating support to ensure a positive customer experience.
• Maintain customer account records and administrative records, ensuring customer data, access details, and contractual information remain accurate and up to date.
• Support customer onboarding activities, including account creation, platform access, authentication setup, and changes to access methods.
• Manage and coordinate customer authentication methods, including IP authentication, OpenAthens, Shibboleth, and other access configurations where applicable.
• Investigate and resolve customer access issues, working closely with Technical Support, Customer Services, Finance, and Operations teams to provide timely solutions.
• Monitor and update internal tracking systems and administrative logs to ensure all customer activities, requests, and resolutions are accurately recorded.
• Support Sales Managers by preparing reports, managing administrative workflows, tracking opportunities, and ensuring follow-up actions are completed.
• Identify opportunities to improve processes, enhance the customer experience, and reduce barriers to successful onboarding and product adoption.

The working hours for this role will be 11-7pm Monday to Friday.

Overview of benefits:

• 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
• Hybrid working up to 2 days per week in office and a home working allowance.
• Life assurance, income protection, and travel insurance.
• Private medical cover and access to the company doctor.
• Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
• Variety of snacks and beverages available in the office.
• Healthy lifestyle reimbursement and anniversary trips.
• Access to Company loans (season ticket loan, rental deposit loan, cycle loan).

We’re a Disability Confident Employer (Level 1). If you’d like to apply under this scheme, please let us know in your application.

We’re committed to making our recruitment process accessible and inclusive. If you’d like to request reasonable adjustments, please email humanresources@sagepub.co.uk. Please note we only accept applications via email if an adjustment has been agreed.

Closing date for applications: Wednesday 12th August 2026

To ensure we can give each application the attention it deserves, we may consider bringing the closing date forward. Therefore, we encourage you to submit your application as soon as possible to ensure it is considered.

Diversity, Equity, and Inclusion

At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.