MODPLAN LIMITED
Sales Support Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
SALES SUPPORT OFFICER
Department: Sales
Location: Modplan Limited – Office Based
Employment Type: Full-Time, Permanent
Reporting To: Head of Sales
Job Purpose
Modplan is looking for an organised, proactive and customer-focused Sales Support Officer to join our busy Sales team.
The Sales Support Officer will provide a key internal support function for our external Sales team, helping them manage customer and prospect requirements efficiently and professionally.
The role will involve preparing quotations, processing orders and samples, providing customers and prospects with key product and commercial information, and ensuring our external Sales team has the internal support needed to develop both existing and new business opportunities.
Previous experience within the window and door industry, particularly processing window and door quotations and orders, would be a significant advantage.
Key Responsibilities
- Provide day-to-day internal support to the external Sales team and their customer accounts.
- Prepare accurate quotations for existing customers and new business prospects.
- Process customer orders accurately and efficiently using Modplan's internal systems.
- Check orders to ensure specifications, pricing and customer requirements are correct before processing.
- Respond to customer and prospect enquiries by telephone and email.
- Provide customers and prospects with relevant product information, pricing, literature, samples and other information required to support sales opportunities.
- Follow up quotations, enquiries and opportunities where required.
- Process and coordinate customer and prospect sample requests.
- Support the external Sales team with information required ahead of and following customer meetings.
- Maintain accurate customer, prospect, quotation and order records.
- Liaise with Production, Technical, Purchasing and other departments to obtain information and resolve customer or order queries.
- Ensure the external Sales team is kept informed of important customer enquiries, quotations, orders and opportunities.
- Provide general sales administration and commercial support as required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills & Experience
Essential
- Previous experience within sales administration, sales support, order processing or customer service.
- Excellent organisational skills and attention to detail.
- Strong written and verbal communication skills.
- Confident communicating with customers and prospects by telephone and email.
- Ability to prepare quotations and process information accurately.
- Good IT skills, including Microsoft Office.
- Ability to manage multiple priorities and work to deadlines.
- A proactive, commercially minded and customer-focused approach.
- Ability to work closely with both office-based and external colleagues.
Desirable
- Previous experience within the window and door industry would be a significant advantage.
- Experience processing uPVC window and door quotations and orders.
- Knowledge of window and door products, specifications, profiles, glass and hardware.
- Experience using window and door quotation/order processing software or similar bespoke systems.
- Previous experience supporting an external sales team within a manufacturing or building-products business.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Personal Attributes
We are looking for someone who is:
- Organised, accurate and methodical.
- Proactive and comfortable taking ownership of tasks.
- Professional and customer focused.
- A confident and effective communicator.
- Commercially aware and understands the importance of responding quickly to sales opportunities.
- Comfortable working in a busy environment and managing competing priorities.
- A strong team player who enjoys supporting others.
- Keen to develop their knowledge of Modplan's products and customers.
Key Performance Areas
- Quality and speed of support provided to the external Sales team.
- Accuracy and turnaround of quotations and orders.
- Speed and quality of response to customers and prospects.
- Effective support of new business opportunities and existing customer accounts.
- Accuracy of customer, prospect and sales information.
- Effective communication between the external Sales team, customers and internal departments.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location