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The role of Sales Support Specialist

The role of Sales Support Specialist is to provide industry-leading levels of training and support on all current Massey Ferguson products to the dealer network and end users. The position reports to the Sales Support Manager.

Your Impact:

• Provision of whole goods product training and updates to internal staff, dealers and end users.
• Provision of professional support at company and dealer events, including launches, shows, open days, and demonstrations.
• Provision of professional demonstrations to the public and individual end users.
• Liaison with other departments including sales engineering, product development, product management, training, service, and PTX to ensure that Massey Ferguson product receives industry-leading levels of support.
• Provision of face-to-face and remote support to dealers and end users to address operational queries where necessary and offer advice where appropriate.
• Working closely with the Area Sales Managers to ensure that sales and customer satisfaction are maximized.
• Working closely with the other Sales Support Specialists to ensure the best use of resources and to provide additional support when required.
• Work closely with the AGCO Fuse team, Massey Ferguson Sales Support Manager, and National Sales Manager to improve the take rate of MF Technology products from the factory.
• When required, provide support to the press.
• Ensure maintenance of a high level of knowledge of current Massey Ferguson products and their application.
• Gather market intelligence and help develop product strategies to help improve the factory take rate of MF Technology products.
• Build strong sales argumentation and develop a route to market to ensure all MF internal sales staff are fully up to speed with product developments.