Sales Support Specialist

We are working with a growing global technology and engineering business that is looking for a Sales Support professional to join its team in Reading.

This is a great opportunity for someone with strong customer service, sales administration or order management experience who enjoys working in a fast-paced environment and supporting both customers and sales teams.

You will play an important role in managing customer enquiries, processing orders and providing day-to-day support to the sales function, helping to deliver an excellent customer experience and maximise sales opportunities.

Key Responsibilities

• Handle incoming customer calls, emails and other enquiries.
• Respond quickly and professionally to customer queries and provide updates on orders.
• Manage incoming sales enquiries and progress opportunities through to order wherever possible.
• Process customer orders accurately and efficiently.
• Review pending orders and follow up on outstanding customer requirements.
• Manage customer accounts and provide administrative and troubleshooting support.
• Act as a key point of contact for Sales Managers and Key Account Managers.
• Proactively follow up with customers regarding repeat orders and ongoing projects.
• Maintain accurate customer and project information.
• Provide accurate sales/project forecasts based on available information.
• Provide general administrative support to the wider sales team.
• Work collaboratively with colleagues to ensure a smooth and efficient customer support function.