bematrix
Sales Support Specialist
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Company Description
beMatrix is a Belgian producer of the original modular frame system for events, first launched in 1993 and designed for repeated use by stand builders and event organizers. The company offers a 360° solution for building trade shows, conferences, and outdoor events, combining the flexibility of modular systems with extensive customization options.
With production facilities in Belgium and the USA, a Global Rental Network across Europe, the UK, and the US, and more than 200 colleagues worldwide, beMatrix supports customers wherever they operate. The company is committed to sustainability, aiming for carbon neutrality by 2026 and helping the event sector reduce its environmental impact through tools like a Carbon Footprint Calculator.
beMatrix continually improves its systems and services to increase customer convenience, profitability, and long-term success.
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Role Description
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The Sales Support Specialist is a full-time, on-site role based in the United Kingdom. In this position, the specialist supports the sales team by preparing quotes, processing orders, and maintaining accurate customer and product information in CRM and related systems.
The role includes responding to customer inquiries, coordinating with internal teams to ensure timely delivery and service, and following up on leads to support sales growth. The specialist monitors sales operations data, prepares reports, and helps optimize processes to improve customer satisfaction and overall efficiency.
This role works closely with sales representatives, logistics, and customer service to ensure a smooth experience for customers and partners across the beMatrix network.
Qualifications
- Strong customer-facing skills, including Customer Service and a focus on Customer Satisfaction.
- Effective Communication abilities for collaborating with internal teams and external stakeholders.
- Sales Operations experience, including working with CRM systems, order processing, and reporting.
- Analytical Skills to interpret sales data, identify trends, and support process improvements.
- Attention to detail and organizational skills for managing multiple tasks and deadlines.
- Proficiency with standard office software (e.g., MS Office) and comfort learning new digital tools.
- Ability to work collaboratively in a fast-paced, international environment and adapt to changing priorities.
- Previous experience in sales support, customer service, or a related role; experience in events or manufacturing is an advantage.
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