Value Retail PLC
Sales & Tailoring Specialist
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Overview
Paul Smith is one of Britain’s leading independent design companies, driven by a spirit of curiosity, playfulness, adaptability, and passion. These values shape every aspect of the brand, whether it’s a shirt, a shop, or a special collaboration. Reaffirming the values that Paul set down in 1970, ‘classic with a twist’ remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.
We have a wonderful opportunity within our Sales Outlet in Bicester Village for a commercially driven Sales & Tailoring Specialist.
Our Bicester Village Shop, located in the heart of the Oxfordshire Countryside, first opened in 2004, right as the brand was making its mark on the global retail scene. In 2025, the shop began a new chapter, opening its doors at a fresh new location.
In this role, you will play a vital part in driving sales performance and growing a loyal client base across our Menswear Tailoring & Ready-to-Wear categories. As a proactive Paul Smith ambassador, you will focus on business growth and developing a strong client portfolio.
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Responsibilities
- Driving sales and profitability across Ready-to-Wear categories, consistently achieving and exceeding personal and store targets.
- Proactively identifying and engaging new clients through networking, local partnerships, referrals, and targeted outreach, building a strong personal client book and expanding the store’s clientele.
- Developing and maintaining long-term client relationships, ensuring repeat business and ongoing loyalty through personalized service, regular communication, and expert styling advice.
- Networking effectively to stay informed about market trends and competitor activities.
- Delivering expert fittings and alteration guidance for all Paul Smith tailoring products, ensuring every garment meets the client’s expectations for comfort, proportion, and style.
- Leveraging CRM systems to record client preferences, track interactions, and manage follow-ups to enhance engagement and maximize sales opportunities.
- Collaborating closely with the Store Management Team to develop initiatives that drive client acquisition, retention, and sales growth through private appointments, events, and VIC service.
- Maintaining detailed product knowledge of fabrics, fits, tailoring constructions, and seasonal trends to provide confident and informed advice.
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Qualifications
- Genuine passion for tailoring, craftsmanship, fashion, and the Paul Smith aesthetic.
- Excellent interpersonal and communication skills; ability to build effective working relationships both internally and externally.
- Entrepreneurial and proactive, with the confidence to develop new business and client opportunities independently.
- Flexible, reliable, and adaptable.
- Curious, with a genuine interest in people, style, and the craft of tailoring - always eager to learn and improve.
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