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At Bionic, we're on a mission to make it radically easier to run a small business. As the UK's leading business comparison and switching service, we help thousands of small and medium-sized businesses save time and money on essentials like energy, broadband, insurance, and finance.
We combine smart technology with real human support to match our customers with the best deals - quickly and effortlessly. With trusted partnerships including Compare the Market, Uswitch for Business, MoneySuperMarket and Confused.com, we're committed to help SMEs get the best deals for their business essentials every time.
About the Role
In this role, you'll have the exciting opportunity to lead and manage a team of Sales Consultants in our Renewals team. Your focus will be on providing guidance, training, and support to your team members as they develop the skills and expertise required to excel in their positions. Your leadership will play a crucial role in delivering exceptional customer service and maintaining high compliance scores.
Key Responsibilities
Your day to day will include the following:
- Team Leadership: Provide strong leadership to the Sales team, setting clear expectations and performance goals.
- Sales Performance: Monitor individual and team performance, ensuring that sales targets and KPIs are consistently met or exceeded.
- Coaching and Training: Conduct regular coaching sessions and training to enhance the skills and product knowledge of team members.
- Performance Evaluation: Evaluate the performance of team members, providing feedback and implementing actions as needed.
- Reporting: Prepare and present regular reports on team performance, sales metrics, and progress toward goals.
- Customer Service: Ensure that the team provides exceptional customer service and resolves customer enquiries and issues promptly.
- Team Motivation: Create a positive and motivating work environment to boost team morale and engagement.
- Process Improvement: Identify areas for process improvement and implement changes to enhance team efficiency and effectiveness.
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About You
At interview you'll be able to demonstrate:
- At least 12 months+ experience in leading a team, with strong leadership qualities.
- You're target driven and self-motivated, able to consistently exceed sales targets and actively seeking out opportunities to drive results and achieve success.
- A consultative and value-driven sales approach, adept at understanding customer needs and presenting tailored solutions.
- Experience pitching/negotiating/objection handling, skilled in presenting compelling arguments, addressing objections, and negotiating win-win solutions.
- Outstanding communication skills (verbal, written and listening), able to communicate clearly, concisely, and persuasively in various situations and channels.
- Ability to build rapport with people from diverse backgrounds, your skill at establishing and nurturing relationships with individuals from different cultures, backgrounds, and perspectives.
- Being tactful in your approach to customers, able to navigate challenging situations with diplomacy, empathy, and professionalism.
- Initiative and a desire to learn & develop, continuously seeking opportunities to expand knowledge, acquire new skills.
- Resilience and the ability to work under pressure, maintaining a positive attitude and delivering high-quality results even in demanding and fast-paced environments.
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Interview process:
- Initial conversation with one of our Talent Acquisition Team.
- 1st stage interview with the hiring manager.
- Final stage interview, with some of the wider team.
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health & wellbeing 🌱
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
Taking time away from work 🏖️
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
Family matters: for the special moments 🏠
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
Financial wellbeing 💸
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure
- Cycle to work scheme
Recognition 🌟
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
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