The Sussex Sign Company
Sales Team Member
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Sales Team Member Signage and Graphics
Location: Head office, Portslade, Brighton BN41 2BB
Job type: Permanent, full-time and office-based
Hours: Monday to Friday, 8.30am–5.00pm
Pay: Basic pay at the applicable National Minimum Wage/National Living Wage rate, plus commission
Expected total earnings: £30,000–£35,000 a year once established, depending on sales performance
We’re looking for an organised, personable Sales Team Member who enjoys talking to customers, winning business and getting the details right.
At The Sussex Sign Company, you’ll be your customers’ main point of contact from their first enquiry through design, production, installation and aftercare. You’ll work closely with our specialist teams, keeping projects moving and clients informed.
Established in 1995, we’re an award-winning Sussex business producing signage, vehicle graphics and wraps, window and wall graphics, banners and exhibition displays.
Around 80% of your work will come from incoming enquiries. You’ll also follow up quotations, keep in touch with existing customers and look for opportunities to develop their business with us.
What you will do
- Talk to customers by phone and email, understand their needs, budgets and deadlines, and recommend suitable products and services.
- Prepare accurate quotations, follow them up confidently and turn enquiries into profitable orders.
- Write clear design and production briefs, and keep our quoting and job-management systems accurate and up to date.
- Check design proofs against the brief, manage customer feedback and record approvals.
- Coordinate with Design, Production and Installation so specifications, job information and agreed timings are clear.
- Keep customers informed, raise queries early and work with colleagues to resolve problems.
- See jobs through to completion, ensure the information needed for invoicing is complete and check customer satisfaction afterwards.
- Make keep-in-touch calls and identify opportunities for repeat orders and additional products.
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What you will bring
- A confident, friendly telephone manner, with the ability to listen, ask useful questions and ask for the business.
- Excellent customer service skills and a reliable approach to following through on promises.
- Strong organisation and attention to detail, with the ability to manage several enquiries and live projects at once.
- Strong computer skills: you work efficiently and accurately, learn software quickly and keep clear digital records.
- An open approach to using AI tools, with the judgement to check their outputs and take responsibility for accuracy.
- The ability to learn, retain and apply technical information, and the initiative to build your product knowledge.
- A proactive approach to your workload and a willingness to work towards sales targets.
Training and experience
Signage or print experience would be welcome, but full in-house training is provided. There is plenty to learn about our products, materials and processes, so we’re looking for someone who takes ownership of their learning: asking questions, using training resources and putting what they learn into practice.
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Business management graduates and graduates in related subjects are welcome to apply. We equally welcome applicants who can demonstrate these skills through work or other experience. A degree is not required.
Pay and benefits
Basic pay is at the applicable National Minimum Wage/National Living Wage rate, plus performance-related commission. We expect total annual earnings of £30,000–£35,000 once you have developed your knowledge and are delivering the required sales performance.
Commission is based on invoiced business above agreed monthly targets, with a higher rate for new customer business. Earnings will depend on your sales results.
- Private healthcare.
- Employee assistance programme.
- 28 days’ annual leave, including bank holidays.
- An additional day off for your birthday.
- An extra day’s annual leave for every three years of service, up to five additional days.
- Full in-house training, ongoing professional development and a friendly, supportive team.
How to apply
Apply with your CV and a short introduction explaining why this role appeals to you. Please include an example of how you have kept a project organised or looked after a customer while managing important details.
We welcome applications from people of all backgrounds.
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