Salesforce Administrator Lead

We are currently recruiting for a Salesforce Administrator Lead to join a client’s commercial team to assist in the administration of their Salesforce instance including Sales, Service and Agent Cloud.

This role is accountable for the business administration of the Salesforce CRM platform, owning and evolving customer master data structures. As the owner for Salesforce data domains, it ensures data integrity, consistency, and accessibility across customer and sales systems.

The role defines and embeds robust data governance, stewardship, and quality controls, driving:

Key Responsibilities

• Own and manage Salesforce platform administration, including user access, KPI reporting, and data management.
• Manage and develop the Salesforce CRM Administration team, providing leadership, direction, and capability building.
• Partner with Technology & Transformation and Salesforce development teams to support and evolve the platform.
• Define, implement, and govern customer master data and data governance frameworks.
• Lead the design, integrity, and alignment of CRM and ERP master data across systems and business units.
• Monitor, audit, and improve data quality through regular reviews, deduplication, lifecycle management, and compliance controls.
• Act as the escalation point for data governance issues, identifying root causes and driving corrective actions.
• Enable data-driven decision-making by ensuring timely access to accurate sales, pipeline, and customer insights.
• Deliver training and data literacy initiatives to strengthen data stewardship across the organisation.
• Document administrative processes and promote consistent, compliant system usage.
• Collaborate with stakeholders to ensure data architecture and integrations support scalability and analytical maturity.
• Foster an inclusive, values-led, and safety-first working environment, contributing positively to team culture and continuous professional development.