Data Quality, Analysis and Reporting

• Lead data cleansing and data quality improvement initiatives.
• Perform data imports, updates, exports, and mass data maintenance activities.
• Ensure data standards, governance processes, and best practices are followed.
• Build and maintain Salesforce reports and dashboards for operational teams, managers, and senior leadership.
• Analyse membership, programmes, fundraising, events, and service delivery data to support decision-making.
• Contribute to organisational performance reporting and quarterly corporate reporting processes.
• Identify trends, opportunities, and risks through data analysis.
• Support the development of Power BI reporting where appropriate.

Business Analysis and Requirements Gathering

• Work collaboratively with colleagues to understand business processes and requirements.
• Facilitate discussions with stakeholders to identify improvement opportunities.
• Translate business needs into clear requirements and user stories.
• Support solution design activities alongside internal stakeholders and external developers.
• Contribute to process mapping and documentation exercises.
• Ensure implemented solutions align with organisational objectives and user needs.
• Provide first-line Salesforce support to users across the organisation.
• Deliver user guidance, training sessions, and system demonstrations.
• Produce and maintain training materials and user guides in multiple formats.
• Promote user adoption and best practice use of Salesforce.
• Support change management activities associated with new system releases, developments, and enhancements.
• Work closely with teams to continuously improve the user experience.

What you bring to the role

Salesforce Knowledge and Experience

• Salesforce Administrator Certification or significant equivalent experience administering Salesforce in a multi-user environment, preferably in a non-profit or charity setting for a minimum of two years.
• Proficiency in Salesforce customisation, configuration, flows, layouts, automation, validation, security models, reporting, design, testing, deployment, and data management, ideally including Nonprofit Success Pack (NPSP) and Experience Cloud environments.
• Understanding and experience of the ways that Salesforce can be used to support membership, fundraising, events, programmes, grant management, and service delivery in a nonprofit organisation.
• Experience creating and maintaining reports, dashboards, and analytical outputs to support organisational performance and decision-making.
• Experience managing users, permissions, security, and system configuration.

Business Analysis and System Improvement

• Experience gathering and analysing business requirements, mapping processes, and translating business and user needs into effective Salesforce solutions.
• Excellent troubleshooting, problem-solving, and analytical skills, with the ability to identify opportunities for continuous system improvement.
• Experience working collaboratively with external developers or technical partners to deliver system enhancements.

User Support and Communication

• Experience providing user support, facilitating user testing, improving user adoption, and delivering training for users with varying levels of technical confidence.
• Excellent communication and documentation skills, including producing user guides, system documentation, system procedures, and training materials.

Data Management, Analysis and Governance

• Experience managing data, including data quality, integrity, cleansing, imports, exports, bulk updates, and routine maintenance.
• Knowledge of data protection, data governance, and data management best practice.
• Experience of using data analysis tools such as Microsoft Excel, Microsoft PowerBI, or Tableau.

Planning and Organisation

• Strong organisational skills, with the ability to manage competing priorities and work effectively with a wide range of stakeholders.
• Ability to work collaboratively with a jobshare partner to provide continuity of work and user support.

Attributes and Behaviours

• We are looking for someone who:
  • Enjoys working with both people and technology.
  • Takes ownership of problems and sees them through to resolution.
  • Is curious, proactive, and committed to continuous improvement.
  • Communicates clearly with technical and non-technical audiences.
  • Has strong attention to detail and a commitment to data quality.
  • Is collaborative, approachable, and user-focused.
  • Has excellent verbal, written, online, and in-person communication skills with the ability to listen well and adapt communication to different learning styles.
  • Is comfortable working independently while staying connected with colleagues.
  • Able to prioritise effectively within a part-time role and shared responsibility model.
  • Demonstrates London Youth’s values: Ambitious, Collaborative, Inclusive, and Accountable.
  • Is passionate about London Youth’s mission and improving outcomes for youth organisations and young Londoners.

Why work at London Youth

• Generous holiday allowance of 39 days per year, made up of 28 days standard, 8 bank holidays, and 3 Christmas closure days. If you work part-time, your holiday allowance will be proportional to your working days/hours.
• Employer 4% pension contribution.
• Additional leave granted to support voluntary activity.
• Free access for you and your family to the Employees Assistance Programme.
• Free access to the 'Headspace' app for you and your family.
• Free Health Care Cash Plan.
• Flexible working opportunities considered.
• You'll be working with a fantastic team of passionate colleagues across London Youth.
• You will be making a difference to the lives of young people.