Adroit People Limited (UK)
Salesforce Administrator
London
Posted about 21 hours ago
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Greetings!
Adroit People is currently hiring
Role: Senior Salesforce Administrator
Location: London, UK
Contract
3 days per week from office
Job Description –
The Senior Salesforce Administrator will lead the configuration, customisation, and administration of Gamma’s Salesforce platform, ensuring the platform supports strategic business goals, drives operational excellence, and evolves in line with business needs.
Key responsibilities:
- Own and perform advanced org maintenance tasks including proactive health checks, optimizer analysis, release readiness evaluation, and third-party app governance.
- Lead the impact assessment and execution of each Salesforce tertiary release (Spring, Summer, Winter), ensuring risks are identified, changes are prioritised, and user enablement is planned and delivered effectively.
- Deliver business change initiatives aligned with strategic business objectives, ensuring scalable and future-proofed Salesforce solutions are implemented.
- Champion the use of automation to drive efficiency and consistency across business processes, leading the design, build, optimisation, and maintenance of advanced Flow solutions.
- Demonstrate deep expertise in Salesforce Flow design patterns, sub flows, fault handling, and best practices.
- Provide expert-level support to the business, acting as an escalation point for critical issues while ensuring service resolutions meet or exceed agreed service level agreements (SLA).
- Build, refine, and govern the creation of complex reports, dashboards, and analytics solutions to drive insight-led decision-making across the business.
- Create and maintain high-quality, standardised documentation to support the DevOps Team knowledge base and standard operating procedures.
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Key skills:
Detail
- Lead the diagnosis of platform performance issues, data quality challenges, and user adoption barriers.
- Design sustainable and scalable solutions to complex challenges.
- Monitor and proactively improve platform performance.
Problem solving
- Lead decision-making based on Salesforce platform best practices.
- Prioritise and manage work autonomously, balancing multiple priorities and stakeholder needs.
- Anticipate and mitigate risks through proactive planning and early intervention.
Innovation
- Stay at the forefront of Salesforce platform innovations, ecosystem changes, and emerging technologies.
- Drive a culture of continuous improvement, leveraging best-in-class tools, automation, and patterns.
Communication
- Partner effectively with business stakeholders across Sales, Finance, Propositions, and Business Change.
- Engage with technical and non-technical teams to ensure shared understanding and collaborative delivery.
Interpersonal
- Exhibit excellent communication and influencing skills to manage diverse stakeholder groups.
- Mentor other Salesforce team members and contribute to the development of the wider DevOps capability.
Financial
There is no financial responsibility for this role.
Key relationships:
DevOps Direct Team
- Lead collaboration with the DevOps Team to ensure Salesforce platform stability, scalability, and support alignment with integrated systems.
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Business Change Team
- Actively engage with the Business Change Team to align changes to Gamma’s strategic business goals, priorities and challenges.
Industry Peers and Experts
- Maintain professional networks to stay informed on Salesforce trends, best practices, and benchmark Gamma’s Salesforce maturity against industry standards.
Experience and skills:
- Minimum 5 years’ proven hands-on experience in Salesforce administration, configuration, and platform ownership in an enterprise environment.
- Expertise across Salesforce Sales Cloud, Service Cloud, and platform capabilities including declarative automation, security, governance, and user management.
- Advanced proficiency in Salesforce administration toolset and accompanying add-ons.
- Experience with Salesforce integration patterns, Web APIs, and connected app management.
- Extensive practical experience in Salesforce Flows, including complex record-triggered flows, orchestration, sub flows, and error handling strategies.
- Ability to work independently, lead initiatives and collaborate effectively in a cross-functional team environment.
- Strong experience in software development life cycle methodologies, including working in an Agile approach.
- Experience in release management and deployments, in particular a CI / CD framework.
- Excellent communication skills to interact with users, stakeholders, and cross-functional teams.
- Salesforce Administrator Certification (required) and Salesforce Advanced Administrator or Platform App Builder (preferred).
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Skills
Salesforce Administration
Salesforce Flow
Sales Cloud
Service Cloud
Release Management
CI/CD
Agile Methodology
Stakeholder Management
Data Quality
Platform Governance
Report & Dashboard Creation
Problem Solving
API Integration
User Management
DevOps
Technical Documentation
Location