Resource On Demand Limited
Salesforce Administrator
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Salesforce Administrator
We are recruiting on behalf of our client, a leading organisation, who are looking for a Salesforce Administrator to join their Salesforce team.
This is a fantastic opportunity for a Salesforce Administrator who enjoys more than simply managing a CRM behind the scenes. You'll work directly with customers to understand their requirements, configure Salesforce solutions, provide technical support and help users get the most from the platform.
You'll be joining a team that uses Salesforce to deliver a specialist client-recording system for organisations, giving you the opportunity to use your Salesforce skills in a role with genuine social impact.
The Role
As a Salesforce Administrator, you will work with external organisations to understand their information needs and business processes before designing and configuring Salesforce solutions to meet those requirements.
You'll also provide technical support to existing customers, deliver Salesforce training, help demonstrate the platform to prospective clients and stay up to date with Salesforce releases and new functionality.
This is a varied role combining Salesforce administration, configuration, customer support, training and stakeholder engagement.
Key Responsibilities
- Work with external organisations to understand their business processes and information requirements.
- Design and configure Salesforce CRM solutions to meet customer needs.
- Provide second-line technical support to Salesforce users.
- Investigate and resolve system issues, escalating where appropriate.
- Manage and maintain Salesforce databases.
- Build reports and support customers with their data and reporting requirements.
- Provide training to both technical and non-technical Salesforce users.
- Demonstrate Salesforce functionality to prospective customers.
- Support the day-to-day operation and development of the Salesforce platform.
- Stay up to date with Salesforce releases and assess their potential impact.
- Take ownership of designated areas of responsibility and support wider projects when required.
- Work collaboratively with colleagues across the wider organisation and Salesforce team.
- Manage your own workload, priorities and deadlines effectively.
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Skills and Experience Required
- Demonstrable experience administering and designing Salesforce CRM systems.
- Salesforce system administration experience.
- Good understanding of databases and experience building Salesforce reports.
- Strong Excel and Microsoft Office skills.
- Experience analysing customer requirements and translating business needs into system solutions.
- Experience providing technical support to non-technical users.
- Experience training technical and non-technical users on Salesforce or other applications.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills.
- Excellent attention to detail and accuracy.
- Ability to plan and prioritise work effectively in a busy environment.
- Ability to work independently as well as collaboratively within a team.
- Salesforce ADM201 certification plus at least one additional Salesforce certification.
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Desirable Experience
- Experience working with customers or external organisations in a consultancy, support or implementation environment.
What's on Offer
- Opportunity to use your Salesforce skills to support organisations delivering vital services
- A varied Salesforce role combining administration, configuration, support, training and customer engagement.
- Direct exposure to a wide range of Salesforce users and business requirements.
- The opportunity to continue developing your Salesforce knowledge and certifications.
- Collaborative working environment with a strong social purpose.
- The chance to work on projects that have a genuine impact on people's lives.
- UK travel as required, with occasional work outside normal office hours.
Apply Now
If you are interested in this opportunity, please email your CV to marketing@resourceondemand.com, confirming your availability and eligibility to work in the UK.
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