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Salesforce Administrator
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Salesforce Administrator
Location: Newcastle upon Tyne, hybrid (3 days per week on site)
Type: Permanent, full time
Salary: ยฃ40,000-ยฃ50,000 DOE
About the Role
This is a hands-on administration role inside a small Salesforce team that owns the maintenance, support and ongoing improvement of a heavily customised, multi-cloud Salesforce estate. The work is a mix of keeping a busy production platform stable and steadily improving how the business uses it.
You will sit within the IT department and work daily with internal stakeholders across sales, service and marketing, alongside third party suppliers and integration partners. A significant part of the current roadmap is reducing technical debt: replacing legacy code based customisations with standard Salesforce functionality or clean declarative solutions, so the platform is easier to support and cheaper to change.
The role suits an administrator who is comfortable being the person users come to, enjoys teaching as much as configuring, and wants exposure across Sales Cloud, Service Cloud and Marketing Cloud Engagement rather than a single specialism.
The Salesforce Environment
- A heavily customised, multi-cloud production org with a live user base across the business
- Sales Cloud and Service Cloud as the core platforms, with Marketing Cloud Engagement in use for journeys, segmentation and campaign delivery
- Integrations with third party systems, including ERP and marketing automation
- AppExchange solutions in use, including Conga
- An active programme migrating legacy Apex, Aura and Lightning Web Component customisations to out of the box functionality or best practice declarative configuration
Key Responsibilities
Platform Administration and Configuration
- Manage and maintain the Salesforce org day to day, protecting system stability, performance and data integrity
- Build and update custom objects, fields, page layouts, validation rules, workflows and flows
- Manage complex configuration, including integrations with third party systems and existing customisations
- Apply Salesforce best practice and governance to changes, including release management, sandbox use and change control
- Manage user setup, profiles, permission sets, roles and sharing rules
- Own data quality: deduplication, imports and exports, migrations and routine housekeeping
- Keep on top of Salesforce seasonal releases, assess the impact on the org and plan any action needed
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Sales, Service and Marketing Cloud
- Improve how Sales Cloud is used by adopting standard Salesforce sales functionality and best practice process, rather than extending bespoke solutions
- Enhance Service Cloud across case management, knowledge management and wider customer support processes
- Support Marketing Cloud Engagement by maintaining audience segments, journeys and integrations with other systems
- Improve the day to day user experience through better page layouts, Lightning components and interface design
Technical Debt and Project Delivery
- Work with the wider Salesforce technical team on project deliverables that migrate legacy customisations to standard functionality or best practice declarative configuration
- Work with cross functional teams to gather requirements, define scope and deliver solutions to agreed timescales
- Assess the impact of proposed changes on existing automation, integrations and reporting before they are made
User Support, Training and Adoption
- Provide day to day support to internal users, troubleshooting issues and offering best practice guidance
- Run regular training sessions to lift user adoption and proficiency across the business
- Act as a point of contact for stakeholders who want to understand what the platform can already do before new work is commissioned
Reporting and Documentation
- Build and improve reports and dashboards that give the business actionable insight
- Train end users to build and use their own reports
- Write and maintain documentation, including training materials and technical guides
- Contribute to knowledge sharing across the IT team
Skills and Experience
Essential
- Proven experience as a Salesforce Administrator in a heavily customised Salesforce environment
- Demonstrable experience working across multi-cloud Salesforce orgs
- Strong Sales Cloud and Service Cloud administration experience
- Salesforce Administrator certification as a minimum
- Hands-on experience with automation tools, in particular Flow and Workflow Rules
- Strong understanding of Salesforce best practice and platform governance
- Understanding of data management, deduplication, data migration and import and export processes
- Excellent analytical and problem solving skills, with real attention to detail
- Able to prioritise and work effectively in a fast-paced environment
- Able to work independently and as part of a collaborative team
- Good communication and interpersonal skills, including with non-technical users
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Desirable
- Marketing Cloud Engagement experience
- Experience with Cloud experience
- Additional Salesforce certifications beyond Administrator
- Familiarity with Apex, Visualforce and SOQL, enough to support investigations and assess change impact. You would not be expected to write code
- Experience replacing legacy code based customisations (Apex, Aura, LWC) with standard or declarative functionality
- Experience managing AppExchange solutions such as Conga
- Experience of integrations with third party systems such as ERP or marketing automation platforms
How You Work
- Curious about the business process behind the request, not just the ticket
- Comfortable pushing back on a bespoke build when standard functionality will do the job
- Happy teaching users and writing things down so the next person does not have to ask
What We Offer
- Hybrid working, with a minimum of 3 days per week in the Newcastle upon Tyne office
- A collaborative team environment inside a growing technology function
- The chance to build Salesforce expertise across Sales, Service and Marketing clouds rather than a single cloud
- Exposure to a genuine platform modernisation programme, not just BAU ticket work
- Competitive salary and benefits package
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