WiredScore
Salesforce Administrator (London)
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Founded in 2013, WiredScore is the leading certification body for digital connectivity and smart building performance. The company has offices in New York, London, Paris, Frankfurt, Singapore, Hong Kong, and Mumbai.
We work with over 1,000 of the world’s leading real estate owners and developers—including 8 of the 10 largest landlords in the world—certifying more than 1 billion square feet across 45 countries. Today, over 9 million people live and work in WiredScore-certified buildings globally. In 2026, WiredScore joined forces with Meter, a leading provider of enterprise internet infrastructure, deepening WiredScore’s connection to the technology that powers digital connectivity in buildings
The Role
The Salesforce Administrator is responsible for maintaining, supporting, and enhancing Salesforce and its connected systems. This role requires strong Salesforce technical expertise as well as the ability to develop a deep understanding of how our business processes are supported by Salesforce.
A key expectation is becoming a subject matter expert in our Salesforce ecosystem—understanding how the system is configured, how processes and automations work, what triggers different actions, how data flows between Salesforce and connected systems, and where sequencing and data requirements are critical. This knowledge will be essential for troubleshooting issues, executing assigned work, and making changes without disrupting existing processes or integrations.
Business Process & Salesforce Ecosystem Knowledge
- Business Process & System Expertise: Develop and maintain a deep understanding of our business processes and how Salesforce and connected systems are configured to support them.
- System Dependencies & Integrations: Understand automation triggers, process sequencing, data requirements, integrations, and dependencies between Salesforce and connected systems, including how changes or actions in one area may impact another.
- Troubleshooting & Root Cause Analysis: Diagnose Salesforce, automation, data, and integration issues by tracing processes, system actions, data flows, and dependencies to identify root causes and appropriate solutions before escalating to the Solution Architect.
- System Documentation: Maintain documentation of key processes and update User Guides to the latest changes and developments by using Confluence
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Salesforce Administration & Configuration
- User Management & Security: Handle day-to-day user provisioning, onboarding, offboarding, profile/role assignments, and routine access auditing to maintain a secure environment.
- Salesforce Configuration & Automation: Build, maintain, and troubleshoot declarative configurations—including Flow Builder, standard Rollup Summaries, and Declarative Lookup Rollup Summaries (DLRS)—to execute business requirements within the established architecture.
- Release Readiness & Testing: Execute testing for the tri-annual Salesforce releases, evaluating how new updates impact the system security, existing flows, DLRS, and configurations, and collaborating with the Solution Architect on required system adjustments.
- Data Management & Integrity: Manage data imports, exports, cleansing, and deduplication while maintaining data accuracy, integrity, security, and dependencies across connected systems.
- Salesforce Data Model & Security: Understand and manage the Salesforce data model, including objects, relationships, fields, permissions, and data security.
- Integration Support: Support and troubleshoot integrations between Salesforce and other business platforms, including issues related to synchronisation, data quality, automation, and process sequencing.
- Testing & Quality Assurance: Execute end-to-end testing to ensure changes function as expected across Salesforce and connected systems.
- Change Management & Deployment: Manage changes and deployments from Sandbox to Production, ensuring changes are appropriately tested and potential impact on existing processes and integrations is understood.
- Continuous Improvement & Support: Provide ongoing Salesforce support and identify opportunities to improve system reliability, efficiency, data quality, and user experience.
Must have
- Salesforce Expertise: 5+ years of Salesforce administration experience, with strong hands-on abilities in Flow debugging, native Rollup Summaries, DLRS, user management, and testing.
- Technical Triage & Problem Solving: Strong analytical skills with the ability to read and trace standard Apex code, triggers, and complex Flows. Must be able to investigate data changes and identify the root cause of an issue to effectively triage before escalating to the Solution Architect or developers.
- Business Process & Systems Thinking: Demonstrated ability to learn complex business processes and understand how Salesforce configuration, automation, integrations, data, and system dependencies work together to support them.
- Integration & Data Knowledge: Experience supporting integrated Salesforce environments and understanding data flows, synchronisation, dependencies, and data integrity across systems.
- Communication & Collaboration: Ability to clearly explain system functionality, issues, and technical concepts to both technical and non-technical colleagues.
- Learning Agility & Ownership: Strong curiosity and ability to learn an existing Salesforce environment in depth, understand why it is configured the way it is, and take ownership of issues through resolution.
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Desired
- Salesforce Certified Administrator – Required
- Salesforce Certified Advanced Administrator – Required
- Salesforce Certified Business Analyst – Preferred
- Salesforce Certified Sales Cloud Consultant – Plus
- Experience with Visualforce and Lightning Web Components (LWC) – Plus
Benefits
- Enhanced parental leave
- Health insurance, Life insurance and income protection
- 25 days holiday plus public holidays, and office closure between Christmas and New Year
- Flexible hybrid working & 1 Work From Anywhere week per quarter
- Remote working budget to support your home office environment
- Monthly internet stipend
- Annual learning and development budget of $1000 USD
Diversity & Inclusion
WiredScore celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which thrives on the diversity and inclusion of everyone in the team. We are eager to hear from a diverse range of candidates. If this opportunity is interesting as a permanent role with a degree of flexibility, please discuss this with us. Disabilities are not a barrier to employment at WiredScore.
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