PPL PRS Ltd
Salesforce Application Support Developer
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Key Details
The Salesforce Application Support Developer is a key member of the Salesforce Application Support Team at PPL PRS. This role enhances our support capability by embedding Salesforce development expertise directly within the support function.
The role focuses on enhancements, configuration changes, minor bug fixes, and technical improvements to the Salesforce platform, while acting as a technical escalation point for the wider Application Support Team. The role also serves as a buffer between Application Support and the Internal Development Team, ensuring issues are triaged, stabilised, and well-defined before being escalated into larger development backlogs.
This position is ideal for a hands-on Salesforce developer who enjoys working close to operational teams, resolving issues pragmatically, and improving system usability and reliability.
What you will be doing
Salesforce Enhancements & Fixes
- Deliver minor enhancements, configuration changes, and bug fixes within Salesforce
- Develop and maintain Salesforce solutions using Apex, Flows, and Lightning components
- Configure and maintain Salesforce features, including custom objects, fields, validation rules, page layouts, approval processes, and installed packages
- Ensure fixes and enhancements follow agreed change control, testing, and deployment processes
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Application Support & Escalation
- Act as a technical point of escalation for the Salesforce Application Support Team
- Assist with investigation and root cause analysis of recurring or complex incidents
- Determine when issues can be resolved within support vs escalated to the Internal Development Team
- Improve issue definitions and technical clarity before escalation to reduce rework
- Provide clear technical assessment and recommendations when escalating to the Internal Development Team
Integration & Platform Support
- Support and troubleshoot integrations between Salesforce and third-party systems
- Troubleshoot and resolve integration-related incidents
- Provide hands-on support for Jitterbit integrations, including investigation and remediation of failures
- Collaborate with vendors and internal teams as required
Collaboration & Documentation
- Work closely with Salesforce administrators and developers to resolve issues efficiently
- Document fixes, enhancements, and known issues using JIRA and Confluence
- Translate support issues into well-defined technical tasks or user stories that clearly define acceptance criteria
- Share technical knowledge with the support team to raise overall capability
Continuous Improvement
- Identify recurring issues and recommend preventative improvements
- Contribute ideas to improve support tooling, monitoring, and operational stability
- Remain current with Salesforce updates, features, and recommended practices
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You will have
Essential
- 3+ years’ experience working on the Salesforce platform
- Hands-on experience with Salesforce configuration and development, including:
- Apex
- Flows
- Visualforce and/or Lightning Web Components
- Experience supporting or maintaining Salesforce integrations (API or middleware-based)
- Experience working within support, BAU, or operational environments
- Experience troubleshooting and fixing issues in production systems
- Salesforce Platform Developer I (strongly preferred) and ideally Platform Developer II, or equivalent experience and willingness to certify.
- Familiarity with Sales Cloud, Service Cloud, and Experience Cloud
- Experience working with Agile or structured change management processes
Desirable
- Experience with Jitterbit (highly desirable)
- Experience supporting platforms such as Certinia (FinancialForce), CPQ, Vonage, Pardot, Conga, Gearset, or OwnBackup
- Experience working in a support‑led or BAU development environment
- Additional Salesforce certifications (e.g. Salesforce Administrator, Advanced Administrator, App Builder, Omnistudio)
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