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Salesforce B2C Commerce Cloud
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Salesforce B2C Commerce Cloud Business Analyst
Location: London — hybrid, 2 days per week onsite
About the Role
We’re looking for an experienced Salesforce B2C Commerce Cloud Business Analyst (SFCC / Demandware) to join a major commerce implementation and optimisation programme.
You’ll act as the critical link between business stakeholders and technical delivery teams, translating complex business requirements into clear functional requirements and helping ensure Salesforce Commerce Cloud delivers measurable commercial value across the digital customer journey.
This is a senior, hands-on BA role suited to someone who can operate independently, confidently challenge stakeholders, and work closely with architects, developers and QA teams throughout the delivery lifecycle.
What You’ll Do
- Lead requirements gathering across e-commerce, marketing, merchandising and customer service teams
- Translate business needs into user stories, acceptance criteria, process flows and functional specifications
- Act as the bridge between business stakeholders, architects and development teams
- Support Salesforce B2C Commerce Cloud configuration and solution design
- Perform gap analysis between current-state processes and target SFCC capabilities
- Facilitate stakeholder workshops, interviews and requirements sessions
- Support UAT planning, test case design and defect triage
- Produce high-quality documentation including BRDs, process maps, requirements traceability matrices and release notes
- Support backlog prioritisation and refinement within an Agile/Scrum environment
- Provide business analysis expertise across catalogue, pricing/promotions, checkout, customer accounts, inventory and order management
- Contribute to omnichannel commerce and digital customer experience improvements
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What We’re Looking For
Essential
- 8–10 years of Business Analysis experience, including significant experience with Salesforce B2C Commerce Cloud (SFCC / Demandware)
- Proven experience working as a Senior or Lead Business Analyst
- Strong understanding of e-commerce processes, including:
- Catalogue and product management
- Pricing and promotions
- Checkout and payments
- Customer accounts
- Order management
- Inventory
- Strong experience producing user stories, acceptance criteria and functional specifications
- Ability to work effectively with both business and technical stakeholders
- Experience working with developers, solution architects and QA teams
- Strong Agile/Scrum experience, ideally with JIRA and Confluence
- Excellent stakeholder management, facilitation and communication skills
- Comfortable working autonomously and challenging requirements where appropriate
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Desirable
- Salesforce certifications, such as Salesforce Certified Business Analyst or Salesforce B2C Commerce Developer
- Experience with Salesforce Service Cloud, Marketing Cloud, Data Cloud or MuleSoft
- Experience in retail, fashion or consumer goods
- Knowledge of Storefront Reference Architecture (SFRA) and/or Page Designer
- Experience delivering multi-region or multi-brand commerce rollouts
- Previous experience in a large IT services or consulting environment
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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