Resource On Demand Limited
Salesforce Business Analyst
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Salesforce Technical Business Analyst
We are recruiting on behalf of our client, a leading Non Profit organisation, who are looking for an experienced Technical Business Analyst to join their team.
This is an excellent opportunity for a technically minded Business Analyst who enjoys getting under the skin of business problems, translating them into effective technology solutions, and working closely with both technical teams and business stakeholders.
You'll play a key role across discovery, requirements gathering, solution design, testing, training and platform optimisation, working across a diverse portfolio of SaaS platforms rather than focusing solely on Salesforce.
The Role
As a Technical Business Analyst, you will lead discovery activities with stakeholders across the organisation, understanding how teams currently work, identifying pain points and designing improved future-state processes.
You'll translate business requirements into clear technical specifications, user stories and process maps, while also getting hands-on with SaaS platform configuration, testing and user adoption.
The role would suit someone who enjoys being the bridge between business and technology and who can confidently manage multiple projects, priorities and stakeholders at the same time.
Key Responsibilities
- Lead discovery sessions and user research to understand business challenges and requirements.
- Translate non-technical requirements into clear technical specifications and user stories.
- Map current As-Is processes and design To-Be workflows and solutions.
- Create detailed process maps, technical documentation and system specifications.
- Work across a diverse portfolio of SaaS platforms, including their back-end administration.
- Configure workflows, permissions, custom fields and automation to improve business processes.
- Design, coordinate and execute User Acceptance Testing (UAT).
- Produce clear user guides, training materials and implementation documentation.
- Deliver training and support initiatives that drive successful system adoption.
- Act as a technical escalation point, investigating system issues and assessing their operational impact.
- Work collaboratively within cross-functional Agile teams.
- Contribute to sprint planning, backlog refinement and ongoing prioritisation.
- Identify quick-win automations and opportunities for continuous process improvement.
- Manage multiple competing requests and priorities across different operational departments.
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Skills and Experience Required
- Proven experience as a Technical Business Analyst, Functional Consultant or similar role.
- Strong experience leading discovery and requirements-gathering activities.
- Demonstrable experience translating business challenges into technical requirements, user stories and process maps.
- Hands-on experience administering and configuring SaaS platforms.
- Experience with workflows, permissions, custom fields and automation.
- Strong experience designing and coordinating UAT.
- Proven ability to create user guides, technical documentation and training materials.
- Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Strong organisational and prioritisation skills, with the ability to manage multiple workstreams simultaneously.
- Practical experience working within Agile environments, including Scrum and/or Kanban.
- Experience working with Salesforce is highly desirable.
- Experience working with technologies and SaaS platforms beyond Salesforce is important, so candidates should be able to demonstrate a broad technology background.
- Experience working in the Charity / Non Profit sector highly desirable.
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What's on Offer
- Opportunity to work across a diverse technology and SaaS landscape.
- A varied role combining business analysis, technology, configuration, testing and user adoption.
- The opportunity to influence how systems and processes evolve across the organisation.
- Collaborative working environment with exposure to multiple departments and stakeholders.
- Excellent opportunity for a technically minded BA looking to broaden their experience beyond a single platform.
Apply Now
If you are interested in this opportunity, please email your CV to marketing@resourceondemand.com, confirming your availability and eligibility to work in the UK.
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