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Salesforce Client Partner
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About Astound Digital
At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. We embrace the power of Artificial Intelligence (AI) to drive innovation, efficiency, and better outcomes for our clients and employees. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary.
Job Purpose
As a Salesforce Client Partner, you will serve as a high-level trusted advisor and commercial driver, orchestrating complex Salesforce delivery streams to ensure the long-term success of our global clients. You are responsible for the holistic health and revenue growth of your Salesforce portfolio, balancing rigorous program management with strategic relationship building. By leading cross-functional teams and identifying untapped opportunities within the Salesforce ecosystem (Sales, Service, Marketing, Commerce, and Data Cloud), you will ensure clients maximize their platform ROI while meeting portfolio profitability and expansion targets.
Key Responsibilities
- Partner with Client Partners to identify, qualify, and close upsell and cross-sell opportunities, developing tailored Salesforce roadmaps that leverage new clouds, features, and AI capabilities to drive long-term revenue.
- Oversee the delivery of complex Salesforce implementations—budget, scope, and schedule—ensuring that technical excellence serves as the foundation for account expansion.
- Participate in the development of SOWs and pitches, translating complex Salesforce technical architecture into compelling business value and “big picture” digital transformation stories for C-suite stakeholders.
- Lead and mentor cross-functional delivery teams (PMs, Scrum Masters, Product Owners), ensuring they follow Salesforce SDLC best practices and are trained to identify client "pain points" that signal new business opportunities.
- Facilitate steering meetings and QBRs (Quarterly Business Reviews) to showcase platform health and ROI, proactively mitigate risks, and secure buy-in for future phases of work.
- Manage portfolio P&L, including margin health, resource utilization, and contract renewals, ensuring a frictionless transition from sales to delivery.
- Act as the "voice of the client" internally while maintaining a firm grasp on Astound’s commercial interests to ensure win-win outcomes.
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Qualifications and Skills
- 10+ years of experience in project management and account relationship management, with at least 2+ years focused on Salesforce-centric digital transformations.
- Proven track record of growing Salesforce accounts through consultative selling and strategic account planning.
- Significant experience using Atlassian tools (JIRA/Confluence) and CRM software, specifically Salesforce.
- Strong financial acumen with experience managing program budgets, resource calendars, and profitability metrics.
- Exceptional negotiation and interpersonal skills, with a background in navigating complex client environments and steering committees.
- Professional proficiency in German is highly preferred.
- Bachelor’s degree required; a Master’s degree or relevant professional certifications are highly preferred.
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What we offer in return
- Global Collaboration: The opportunity to work daily with diverse and talented professionals across the globe.
- Off-the-Charts Career Growth: Clear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing.
- Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans.
- Real Work-Life Balance: Depending on location, we offer remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.
Why work for Astound Digital?
Whether you’re working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches.
Grow your career with Astound Digital, and discover exciting opportunities while doing the work you love!
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