Accenture
Salesforce Consumer Goods Delivery Lead
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Role Title: Salesforce Consumer Goods Delivery Lead
Location: London / Manchester / Birmingham / Leeds
Salary: Competitive salary and package dependent on experience
Career Level: Manager
Join Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. As part of the Salesforce Business Group, you’ll support a portfolio spanning all key industries. You’ll help leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent and help drive impactful change for some of the world’s most mission-driven institutions.
About the Accenture Salesforce Business Group
Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo-charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment – we have the energy and pace of a start-up, merged with the stability of a well-established Salesforce capability.
(Accenture has been delivering Salesforce-powered transformation for over 15 years).
The Salesforce Business Group exists to help our clients create the best customer and employee experiences on the planet. We do this through leveraging the best aspects of our deep knowledge of how to modernise organisations selling, service and operational functions across all key industries.
With deep knowledge in the power of Salesforce’s multiple cloud offerings we help clients transform their employee and customer experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations.
As a major global user of Salesforce ourselves we lead by example and are a great example of how we have modernised our sales, forecasting and commercial governance with Salesforce tools.
You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way we believe that our customers get the best results from their partnership with us.
If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.
As a Salesforce Consumer Goods Delivery Lead you will:
Delivery Leadership & Governance
- Take end-to-end accountability for the successful delivery of Salesforce programs and projects for Consumer Goods clients.
- Lead complex, multi-stream delivery initiatives across functional, technical and integration workstreams.
- Establish and manage delivery governance, including planning, risk and issue management, quality assurance, and program reporting.
- Ensure projects are delivered on time, on budget, and to Accenture quality standards.
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Consumer Goods Industry Expertise
- Apply strong understanding of Consumer Goods business processes, including: Salesforce effectiveness and sales execution, Trade promotion management and customer planning, Distributor and wholesaler engagement, Retail execution and field sales
- Translate business requirements into scalable Salesforce solutions that deliver measurable business outcomes.
Client & Stakeholder Management
- Act as the primary delivery interface for client stakeholders
- Build trusted relationships with client leadership and manage expectations proactively.
- Lead delivery-related discussions in steering committees and executive forums.
Salesforce Platform & Ecosystem
- Lead delivery across Salesforce platforms such as Consumer Goods industry Cloud, Commerce Cloud, Sales & Service Cloud, Experience Cloud, Marketing Cloud, OMS, Data Cloud and AgentForce
- Coordinate integration with enterprise systems (e.g. ERP, TPM, analytics platforms).
- Work closely with Salesforce, ISV partners and Accenture global delivery teams.
Team Leadership & Development
- Lead, coach and develop cross-functional delivery teams, including onshore and offshore resources.
- Foster a culture of accountability, collaboration and continuous improvement.
- Support people development activities including performance management and mentoring.
What You’ll Bring:
- Proven experience delivering Salesforce programs in a Delivery Lead or Program Manager role.
- Deep understanding of Salesforce core platforms (Sales Cloud, Service Cloud, Experience Cloud), including Consumer Goods Cloud with exposure to Marketing Cloud and/or Data Cloud and TPM.
- An AI & Innovation Mindset – solid understanding of how AI can enhance design thinking, delivery, and transformation; active engagement with Salesforce and ecosystem partners.
- Proven ability to manage complex stakeholder environments and build trusted relationships across all business levels.
- Strong knowledge of Consumer Goods industry processes and challenges.
- Experience working in complex, integrated enterprise environments, working in a consulting or system integration environment.
- Experience on Agile methodology, use of related Agile, Automation and DevOps tools.
- Ability to lead distributed teams and operate effectively in a global delivery model.
- Strong understanding of how to apply Salesforce innovations (including Agentforce) and AI for increasing productivity of the delivery team.
- Experience in defining strategies for global Salesforce implementations and migrations, including coordination across regions and stakeholder groups.
- Leadership skills and a passion for mentoring, innovation, and delivering client impact.
- Strong communication, presentation, and interpersonal skills, with a focus on building and maintaining client relationships
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What’s in it for you:
Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:
- Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
- Family-friendly and flexible work policies.
- Attractive pension plan with financial wellbeing support and resources.
- Private healthcare insurance plan and Mental Wellbeing support.
- Employee Assistance Programme, Career Development and Counselling.
- A range of generous Parental Leave offerings.
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for. Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
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About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
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