Accenture UK & Ireland
Salesforce Field Service Lead (UK & Ireland)
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Role Title: Salesforce Field Service Lead (UK & Ireland)
Location: London, Birmingham, Glasgow or Manchester
Salary: Competitive salary and package dependent on experience
Career Level: Senior Manager
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
About the Accenture Salesforce Business Group:
Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo-charge our joint business, and deliver outstanding customer experiences for our clients. You will be part of an exciting environment – we have the energy and pace of a start-up, merged with the stability of a well-established Salesforce capability (Accenture has been delivering Salesforce-powered transformation for over 15 years).
The Accenture Salesforce Business Group exists to help our clients create the best customer and employee experiences on the planet. We do this through leveraging the best aspects of our deep knowledge of how to modernise organisations selling, service and operational functions across all key industries. With deep knowledge in the power of Salesforce’s multiple cloud offerings we help clients transform their employee and customer experiences. We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations. As a major global user of Salesforce ourselves we lead by example and are a great example of how we have modernised our sales, forecasting and commercial governance with Salesforce tools.
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You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way we believe that our customers get the best results from their partnership with us. If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.
About The Role
We are seeking an experienced Head of Salesforce Field Service to lead and grow our Salesforce Field Service capability across the UK and Ireland. This is a senior leadership and subject-matter expert role, combining deep platform expertise, industry insight, and trusted-advisor engagement with complex, asset-intensive organisations.
You will shape Field Service strategy, support major transformation programmes, and act as a go-to authority for Salesforce Field Service across pre-sales, discovery, design, and delivery.
Key Responsibilities
Salesforce Field Service Leadership
- Own and lead the Salesforce Field Service proposition for the UK & Ireland market, acting as the senior point of expertise across engagements
- Set standards and best practice for Field Service discovery, solution design, and delivery approach
Solutioning & Pre-Sales Support
- Provide senior Field Service input into bids and pursuits, including solution shaping, effort estimation, staffing models, and commercial diligence
- Partner closely with sales, solution architecture, and delivery leadership to ensure propositions are credible, scalable, and value-led
Trusted Advisor to Clients
- Act as a trusted advisor to senior client stakeholders, helping them define practical, outcome-focused Field Service roadmaps aligned to business value rather than technology alone
- Challenge assumptions, manage delivery risk, and guide clients on realistic MVPs, phasing, and integration complexity in Field Service transformations
Discovery, Blueprint & Architecture Oversight
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- Lead or assure Field Service discovery and blueprint phases, covering operating model, process, data, integration, and platform architecture
- Ensure solutions leverage Salesforce Field Service capabilities appropriately, balancing configuration vs. customisation and avoiding unnecessary technical debt
Delivery & Capability Enablement
- Provide senior SME oversight during delivery phases, supporting teams with design decisions, delivery planning, and risk management
- Mentor and support architects, delivery leads, and consultants within the Field Service capability, helping build long-term organisational depth
Salesforce & Ecosystem Engagement
- Work closely with Salesforce and internal centres of excellence to stay aligned with product roadmap, emerging capabilities, and industry accelerators
Essential Skills
- Deep expertise in Salesforce Field Service, including discovery, design, and large-scale implementation
- Proven experience operating as a senior SME and trusted advisor on complex Field Service or asset-centric transformations
- Strong background in pre-sales solutioning, including estimation, pricing input, and delivery shaping
- Ability to bridge business outcomes and technical architecture, influencing both executives and delivery teams
- Experience working across onshore/offshore delivery models
Desirable
- Experience in utilities, resources, infrastructure, or other field-force-heavy industries
- Exposure to large-scale integrations (e.g. ERP, asset management, workforce management)
- Thought leadership or contribution to Field Service propositions, assets, or alliance materials
What’s in it for you:
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
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