AbsoluteLabs
Salesforce Functional Lead
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About AbsoluteLabs
AbsoluteLabs is a specialist business and technology consulting firm with deep expertise in retail, consumer goods and other customer-centric industries. We combine industry advisory, process transformation and technology delivery to help clients achieve measurable commercial outcomes.
Role purpose
As a Salesforce Functional Lead, you will own the functional solution for Salesforce initiatives spanning Sales Cloud, Service Cloud and Experience Cloud programmes. You will lead multi-disciplinary teams through every stage of delivery, from initiation and solution definition through to functional design, configuration oversight, implementation and handover.
This is a delivery-focused functional leadership role rather than a hands-on configuration or development position. You will translate complex business requirements into actionable Salesforce solutions, guide business analysts, configurators, developers and UX designers to a cohesive outcome, and act as the key liaison between business and technical stakeholders throughout the engagement.
Key Responsibilities
Functional solution ownership
- Own the functional solution for Salesforce initiatives across Sales Cloud, Service Cloud and Experience Cloud programmes.
- Translate complex business requirements into actionable Salesforce solutions that prioritise targeted business outcomes.
- Provide thought leadership across customer service operations, case management, omni-channel, knowledge management, automation and service process optimisation.
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Delivery leadership
- Lead the team through all stages of project delivery: initiation, solution definition, functional design, configuration oversight, implementation and handover.
- Guide multi-disciplinary teams including business analysts, configurators, developers and UX designers to ensure cohesive, scalable solution delivery.
- Act as liaison between business and technical stakeholders, ensuring solutions align with strategic, operational and user needs.
Agile delivery and quality
- Drive and support Agile delivery processes: planning, backlog grooming, stand-ups, retrospectives and sprint demos.
- Collaborate with internal and client Quality Assurance teams to define and execute QA and UAT plans, verify sprint releases and support defect triage.
Candidate Profile
Essential experience and capabilities
- Demonstrated experience as a Functional Lead, Delivery Lead, Program Lead or similar role within Salesforce project environments.
- Ability to act as a liaison between business and technical stakeholders, ensuring solutions align with strategic, operational and user needs.
- Skilled in defining and documenting business and functional requirements for iterative system improvement.
- Experience leading multi-disciplinary teams across the full lifecycle of Salesforce functional delivery.
- Strong familiarity with Agile methodologies and leading Agile ceremonies.
- Experience with process mapping, BRDs, system diagrams, user stories, test plans and user experience considerations.
- Understanding of multi-cloud Salesforce capabilities, including Sales Cloud, Service Cloud, Experience Cloud and AppExchange solutions.
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Desirable experience
- Experience supporting or leading pre-sales solutioning.
What's on Offer
- Competitive, fair and rewarding compensation and benefits.
- Hybrid working based in London.
- Exposure to diverse Salesforce projects across multiple industries.
- Career growth and development within an established, global Salesforce consultancy.
- A people-first, flexible culture that supports work-life balance.
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