The work will be based primarily in the London office and time zone (currently with flexible working), and candidates will work and accommodate our international colleagues.

Core Responsibilities

• Collaborating with stakeholders to determine business requirements that drive measurable business outcomes, making recommendations (understanding goals, pain points, constraints) and translating into Salesforce solutions
• Design and implement Salesforce solutions that meet business needs, aligning with industry standards, and PRI design and development principles
• Commit to continual improvement and innovation, championing and configuring new features in line with business needs
• Provide functional expertise, guiding colleagues on how to leverage Salesforce capabilities and optimise business processes
• Conduct workshops, stakeholder interviews, training sessions, and demonstrations
• Drive education, awareness, and adoption through partnering, training, onboarding.

Person Specification

Mandatory Criteria

• Well-developed people management/partnering skills, with a particular emphasis on business partnering and the ability to influence and collaborate with diverse groups
• A collaborative, inclusive, and consultative approach, with the confidence to challenge constructively and drive standardisation where beneficial.
• Strong understanding of Salesforce data model, security model, and declarative capabilities
• Strong Salesforce functional knowledge with the ability to design scalable solutions
• Salesforce Administrator experience with experience of working in small, admin teams in both classic and lightning
• Excellent written communication and verbal presentation skills - You will be working with our internal customers daily, so must have the ability to explain complex, technical solutions and problems to our customers in a language they can understand. You will also have the ability to conduct effective presentations and training sessions and produce high-quality artefacts (process maps, user stories, design documentation)
• Ability to work independently, manage ambiguity, prioritise effectively, and balance strategic architecture with delivery pragmatism.
• Significant experience delivering change in complex environments, working effectively with people across the organisation (Particularly Sales Cloud)
• Strong problem-solving skills, with the ability to troubleshoot, work with others to creatively resolve issues
• Excellent networking, relationship management, and interpersonal skills and experience of building strong and productive relationships

Non-Mandatory Criteria

• Experience shaping Salesforce roadmaps and translating business needs into epics/user stories, acceptance criteria, and prioritised backlogs.
• Multiple Salesforce qualifications
• Financial Services domain expertise preferred
• Demonstrable experience with Marketing Cloud and Experience Cloud
• Knowledge of data management best practices, including data cleansing, data loads, and data migration both day to day and as part of projects is highly desirable
• Demonstrable project management skills, with experience in delivering multiple small projects and BAU activities in parallel. This may include organising and negotiating with others that are outside of your team

We particularly welcome candidates from under-represented groups, including Black, Asian, and other People of Colour, those with visible or non-visible disabilities, LGBTQ+ candidates, and those who are neurodivergent.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.