DeterTech | UK
Salesforce & MuleSoft Manager
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Department: IT
Location: UK
Compensation: £95,000 - £110,000 / year
Description
DeterTech's purpose is giving greater peace of mind to people and communities, every day – and our CRM and integration platforms are central to how we deliver on that promise for our customers. This role owns the Salesforce & Integration function from a people, capacity, operational, and management perspective, building a well-structured, motivated team as it grows.
The Salesforce & MuleSoft Manager will work closely with the Salesforce & MuleSoft Technical Delivery Manager, who owns technical delivery planning, so that people, capacity, and delivery plans stay aligned. This is a foundational hire for the function and will be closely involved in recruiting and shaping the rest of the team.
Please note that this is a hybrid role, with an expectation for candidates to work from the office approximately one day per week.
Key Responsibilities
Team leadership and people management
- Line-manage the Salesforce & Integration team, holding regular 1:1s and taking ownership of development and performance management.
- Build a high-performing, well-structured team as it grows, playing an active role in recruiting and shaping future roles.
- Support team members' career growth, recognising strong contribution and addressing performance concerns constructively and fairly.
Capacity and resource planning
- Own resource and capacity planning across Salesforce/CRM and integration workstreams, balancing business-as-usual support, project delivery, and continuous improvement.
- Translate organisational priorities into clear team priorities, cascading direction so everyone understands what matters most and why.
- Collaborate with the Salesforce Lead to validate that platform roadmap goals, architectural initiatives, and technical debt remediations are allocated appropriate capacity alongside new commercial feature delivery.
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Stakeholder management and governance
- Act as the primary point of contact representing the Salesforce & Integration function to senior stakeholders across the business.
- Work closely with the Salesforce & MuleSoft Technical Delivery Manager to keep people/capacity plans aligned with technical delivery plans.
- Maintain oversight of platform governance, licensing, and vendor relationships for Salesforce and MuleSoft.
- Partner with the Salesforce Lead to establish, enforce, and resource robust data governance, security policies, compliance standards, and modern DevOps practices—championing AI-powered release management, automated testing, and CI/CD tools to accelerate release velocity safely.
Strategic Platform Oversight & Continuous Improvement
- Champion platform-wide continuous improvement and digital transformation initiatives that leverage DeterTech's Salesforce and MuleSoft platforms.
- Review strategic platform KPIs (adoption rates, system stability, delivery throughput, and data quality metrics) to evaluate overall platform ROI and report progress back to executive leadership.
- Oversee third-party application evaluation (AppExchange), external consultancies, and vendor contracts alongside IT leadership.
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Skills, Knowledge & Expertise
- Previous experience managing a Salesforce/CRM team.
- A strong working understanding of Salesforce and integration technologies/MuleSoft – you don't need to be the hands-on architect, but you need to understand the platform well enough to lead the team that is.
- Proven resource and capacity planning experience.
- People management experience, including 1:1s, development, and performance management.
- Able to translate organisational priorities into team priorities and cascade information effectively.
- Strong stakeholder management skills and the confidence to represent the function upwards, working closely with the Technical Delivery Manager.
- Proven ability to partner with technical leads to turn high-level strategic roadmaps into operational resourcing and delivery plans.
- Strong experience of Salesforce platform governance, data security principles, and enterprise change management.
Desirable
- Experience growing or scaling a Salesforce/CRM or integration team from a small base.
- Familiarity with MuleSoft or a comparable integration platform.
- Experience in a technology, security, or field-service-led business.
- Familiarity with Salesforce certification tracks to guide team development effectively.
- Understanding of modern Salesforce DevOps architectures and AI-driven release management platforms (e.g., Copado / Copado AI).
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