Opus Recruitment Solutions
Salesforce Programme Delivery Manager
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Salesforce Programme Delivery Manager
£75,000 - £85,000 + Bonus + Excellent Benefits
Hybrid | West Midlands
12-Month Fixed-Term Contract (with potential extension to 24 months)
I'm currently partnering with a leading organisation operating within a highly regulated customer-focused sector, who are embarking on a significant Salesforce transformation programme and are looking to appoint an experienced Salesforce Programme Delivery Manager.
This is a fantastic opportunity to lead a business-critical Salesforce implementation, working closely with executive stakeholders, operational teams, technology specialists, and external delivery partners. The successful candidate will take ownership of the programme from strategy through to implementation, ensuring both the technical delivery and organisational change elements are successfully embedded.
The Opportunity
As Programme Delivery Manager, you'll lead the end-to-end delivery of a complex Salesforce transformation, driving governance, stakeholder engagement, supplier management, and business adoption.
This role requires someone who understands that successful transformation goes beyond technology, combining strong programme leadership with a focus on people, process improvement, and measurable business outcomes.
Key Responsibilities
- Lead the delivery of a large-scale Salesforce implementation programme.
- Own and manage the programme roadmap, delivery plans, and key milestones.
- Coordinate multiple workstreams across technology, operations, business change, and data.
- Manage third-party suppliers, implementation partners, and system integrators.
- Build trusted relationships with senior executives and key stakeholders.
- Establish and maintain effective programme governance and reporting structures.
- Manage programme risks, issues, dependencies, and change control processes.
- Oversee budgets, forecasting, and financial performance throughout the programme lifecycle.
- Drive stakeholder engagement, communications, and business readiness activities.
- Coordinate testing, data migration, cutover planning, and go-live activities.
- Ensure benefits realisation and successful user adoption across the organisation.
- Promote continuous improvement following implementation.
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About You
To be successful in this role, you'll bring:
- Significant experience leading enterprise-scale Salesforce programmes.
- A proven track record delivering complex digital transformation initiatives.
- Strong knowledge of Salesforce delivery methodologies and programme governance.
- Experience working with implementation partners and third-party vendors.
- Excellent stakeholder management skills with the ability to influence at executive level.
- Strong planning, organisational, and programme leadership capabilities.
- Experience managing multiple parallel workstreams and competing priorities.
- Commercial awareness, including budget ownership and financial governance.
- Outstanding communication and relationship-building skills.
- A pragmatic, collaborative, and solutions-focused approach.
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Desirable Experience
Experience across several of the following areas would be highly beneficial:
- Salesforce Service Cloud
- Salesforce Experience Cloud
- Salesforce Sales Cloud
- Omni-Channel solutions
- Contact Centre technologies
- Customer Service environments
- Billing and Collections operations
- Data migration and systems integration
- Highly regulated industries
- Agile, Waterfall, or hybrid delivery methodologies
What's in It for You?
- Competitive salary of £75,000 - £85,000 DOE
- Performance-related bonus
- Hybrid working arrangement
- Generous pension scheme
- Enhanced family-friendly policies
- Employee assistance programme and virtual GP access
- Retail discounts and lifestyle benefits
- Ongoing professional development opportunities
- Inclusive and supportive culture
- Long-term career development potential
If you're an experienced Salesforce Programme Manager looking to make a real impact by leading a major transformation programme, I'd be keen to speak with you - Olivia.grinstead@opusrs.com
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