Vallum Associates
Salesforce Service Cloud & Agentforce Technical Architect
Leeds
Posted about 16 hours ago
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Key Responsibilities
- Lead end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementation workstreams.
- Define target-state architecture covering Service Cloud, Agentforce, integration patterns, security model, data model, environment strategy and operational readiness.
- Design scalable Service Cloud capabilities including Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted service journeys.
- Provide hands-on architecture guidance for Agentforce agents, topics, actions, prompts, grounding, service workflows, escalation paths and human hand-off patterns.
- Define enterprise DevOps strategy across Azure DevOps Boards, Repos, Pipelines, release governance, environment management and deployment automation.
- Establish Trunk-Based Development practices, branching policies, pull request governance, automated quality gates and rollback controls.
- Design and govern CI/CD pipelines using Salesforce DX, Azure DevOps, Git and relevant Salesforce deployment tooling such as Copado or Gearset.
- Review and approve technical designs, integration specifications, code quality standards, test automation approach and release plans.
- Drive non-functional design for performance, resilience, security, observability, compliance, maintainability and platform limits.
- Mentor technical leads and developers, resolve complex design issues and support production release readiness, cutover and post-deployment assurance.
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Key Skills
- Advanced understanding of Apex, Lightning Web Components, Flows, Platform Events, REST/SOAP APIs, Salesforce data modelling and integration patterns.
- Expert-level Salesforce Service Cloud architecture and implementation capability in enterprise environments.
- Strong hands-on Agentforce implementation skills including agent configuration, prompt design, actions, topics, grounding, orchestration and service workflow validation.
- Strong Azure DevOps expertise covering Boards, Repos, Pipelines, Test Plans, release management and deployment governance.
- Deep understanding of CI/CD automation, automated quality gates, release approvals, environment management, versioning and rollback strategy.
- Hands-on knowledge of Git, Salesforce DX, Copado, Gearset or equivalent deployment automation frameworks.
- Practical understanding of DevSecOps controls, secure configuration, permission models, sharing, compliance and platform-limit management.
- Excellent communication, architecture documentation, technical governance, mentoring and problem-solving skills.
- Desirable: Salesforce Certified Technical/Application/System Architect, Service Cloud Consultant or AI Specialist certification; Service Cloud Voice, Data Cloud, Einstein/AI or MuleSoft exposure.
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Experienced Required
- Extensive technology delivery experience with strong hands-on Salesforce implementation background (equivalent to 12+ years overall, 8+ years hands-on Salesforce).
- Expert-level Salesforce Service Cloud architecture experience in enterprise environments.
- Proven experience defining and implementing Trunk-Based Development practices for enterprise Salesforce delivery.
- Strong track record designing and governing CI/CD automation, environment management and rollback strategy.
- Experience in retail, eCommerce or high-volume contact centre transformation programmes is desirable.
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Skills
Salesforce Service Cloud
Agentforce
Technical Architecture
Azure DevOps
CI/CD
Apex
Lightning Web Components
Salesforce DX
Copado
Gearset
Git
Trunk-Based Development
REST/SOAP APIs
Data Modelling
DevSecOps
Prompt Design
Location