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HCLTech

Salesforce Service delivery manager

London
Posted about 21 hours ago
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Roles and Responsibilities

Project & Delivery Oversight:

  • Manage complete delivery of Salesforce projects (Sales Cloud, Service Cloud, Experience Cloud or other industry cloud)
  • Track from scope definition to deployment / release cycles

Stakeholder Management:

  • Strong communication between business leaders and technical teams by translating commercial priorities as trackable action items

Team Leadership:

  • Capacity planning, resource onboarding, Mentor and coach team members from administrators, developers, and analysts and others

Governance & Best Practices:

  • Enforce architectural standards, release management, CI/CD pipelines, and security compliance across the Salesforce ecosystem
  • Strong understanding of Salesforce ecosystems architectures to estimate efforts and track risk and deliverables

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.

Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

Start with a chat, not a search bar

Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.

P

Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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It searches the market for you

Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.

Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Strong

Only hits

No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

Financial & Operational Metrics:

  • Oversee budget adherence, P&L responsibility, and continuous improvement in incident resolution and platform stability

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Qualifications & Skills

  • Overall service delivery & engagement management, governance (Incident/Problem/Change), SLA ownership, stakeholder & escalation management, capacity/commercial governance, Sales Cloud, Service Cloud, CPQ, Experience Cloud
  • SF platform awareness, DevOps/release oversight, reporting & continuous service improvement (CSI), Copado, Conga, DocuSign, Adobe Sign
  • Experience: 12+ years in IT with a minimum of 3–5 years focusing on Salesforce delivery, project management
  • Technical Knowledge: Solid understanding of the Salesforce platform (declarative tools, flows, integrations, and data models) and Agile methodologies
  • Tools: Proficiency with tracking tools like Jira, Confluence, or Azure DevOps
  • Certifications: Salesforce Administrator, Service Cloud Consultant, or professional project management credentials (PMP, CSM) will be advantage
Trusted by 25,000+ job seekers

“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”

Jessica, London

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Skills

Salesforce Delivery
Project Management
Stakeholder Management
Capacity Planning
Governance
CI/CD Pipelines
P&L Management
Sales Cloud
Service Cloud
Experience Cloud
CPQ
DevOps
Agile Methodologies
Jira
Copado
SLA Ownership

Location

London, England, United Kingdom

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