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Salesforce Core Tech Lead
Location: London, UK
Duration: Long-term
We are hiring a Salesforce Core Tech Lead to own the technical direction of our Salesforce Core platform (Service Cloud, OMS, Experience Cloud, and the shared data model underneath them). This is a hands-on lead role. You will set the architecture, review and merge every PR that touches Core, own release quality, and lead two mid-level Salesforce engineers’ day to day. You will work closely with the Commerce Cloud lead, QA, DevOps, and business stakeholders in CX and Operations across NA and EMEA.
What you will do
Technical leadership and architecture
- Own the technical architecture for Salesforce Core: object model, sharing and security model, automation strategy (Flow vs Apex), integration patterns, and org limits.
- Design end-to-end solutions for Service Cloud (Case management, Omni-Channel, Knowledge, Entitlements, Service Console, Einstein/Agentforce where it earns its place) and OMS (order lifecycle, fulfilment, returns, payments).
- Define and enforce standards for declarative vs programmatic solutions, naming, error handling, test coverage, and documentation.
- Evaluate managed packages and AppExchange solutions against custom build; make and document the call.
- Partner with the Commerce Cloud lead on the SFCC to Core order and customer data flows.
Delivery and code quality
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- Perform code and configuration reviews for all Core changes (Apex, LWC, Flows, metadata). You are the approver on PRs.
- Write production code yourself: Apex, LWC, Flow, integration services. Expect roughly 40 to 50 percent of your time hands-on.
- Own the release process for Core: sandbox strategy, Git branching, CI/CD (SFDX / sf CLI, Bitbucket or GitHub pipelines), deployment validation and rollback.
- Own change control and audit evidence for Core in line with SOX requirements (user access reviews, change approvals, deployment logs).
- Lead root cause analysis on production incidents and drive fixes to closure.
Team leadership
- Lead two mid-level Salesforce engineers: work allocation, technical coaching, growth plans, and performance feedback.
- Participate in sprint planning, estimation and technical refinement for the Core backlog with the Product Owner.
- Grow the team's capability in Flow design, Apex patterns, test automation and release discipline.
- Be the technical point of contact for CX, Operations, IT and vendor partners on anything Core.
What you bring
Required
- 7+ years of Salesforce development with at least 2 years in a lead or architect capacity owning a Salesforce org end to end.
- Deep, hands-on Service Cloud experience: Case routing and Omni-Channel, Service Console, Knowledge, Entitlements and Milestones, CTI or telephony integration, Experience Cloud portals.
- Expert Apex (triggers, async, batch, queueable, governor limits), LWC and Flow. You know when a Flow is the wrong answer and can explain why.
- Strong integration experience: REST and SOAP, Platform Events, Change Data Capture, middleware (MuleSoft or similar), and external system patterns such as ERP, payment providers, and shipping carriers.
- Proven ownership of a Salesforce release pipeline: Git, SFDX / sf CLI, scratch orgs or sandboxes, CI/CD, and test coverage discipline.
- Track record performing code reviews and holding a team to a quality bar.
- Experience leading or mentoring engineers, including giving direct feedback.
- Comfortable working across US and UK time zones with distributed stakeholders.
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Strongly preferred
- Salesforce Order Management (OMS) experience, including order lifecycle, fulfilment orchestration, and payments.
- Salesforce certifications: Platform Developer II, Service Cloud Consultant, Application or System Architect track.
- Experience working alongside a Salesforce Commerce Cloud (SFCC) team and the data flows between B2C Commerce and Core.
- Experience in a SOX-regulated environment: change management, segregation of duties, audit evidence.
- Consumer products, retail, or DTC ecommerce background.
- Exposure to Agentforce or AI-assisted service tooling.
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