Indevor Group
Salesforce Technician
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General Role Responsibilities
To provide proactive and effective technical support across Indevor Group, ensuring employees have access to reliable systems, technology and support to enable them to perform their roles effectively
- To work collaboratively with the Group IT Manager, Management Teams and wider business to understand system requirements and deliver practical, effective technology solutions.
- To maintain high standards of system security, data integrity and confidentiality when managing business systems, user access and commercially sensitive information.
- To provide a professional, responsive and solutions-focused service to employees across the Group, taking ownership of technical issues through to effective resolution.
- To proactively identify opportunities to improve systems, processes and ways of working through the effective use of technology, automation and system development.
- To contribute towards the continuous improvement of the Group’s IT infrastructure and business systems, supporting the ongoing growth, efficiency and development of Indevor Group.
Role Specific Responsibilities
Overview
The Salesforce Technician will be responsible for the day-to-day administration, support and continuous improvement of Indevor Group’s Salesforce platform, ensuring the system is effectively configured, maintained and developed to meet the evolving requirements of the business.
The role will provide hands-on Salesforce expertise alongside wider IT and systems support, working closely with the Group IT Manager and departments across the Group to resolve technical issues, improve system functionality, maintain data quality and identify opportunities to enhance and automate business processes.
Role Specific Tasks
- To administer, maintain and support the Group’s Salesforce platform, taking ownership of day-to-day system requirements, user queries and technical issues.
- To configure and maintain Salesforce functionality including users, profiles, roles, permissions, objects, fields, page layouts, record types and validation rules.
- To create, maintain and enhance Salesforce reports and dashboards, providing accurate and meaningful information to support operational and management requirements.
- To develop and maintain Salesforce automation, including flows and automated processes, to improve efficiency, reduce manual activity and support consistent ways of working.
- To work with departments across the Group to understand business requirements and translate these into appropriate Salesforce configurations, enhancements and solutions.
- To maintain high standards of Salesforce data quality and integrity, including data cleansing, imports, exports, validation, duplicate management and ongoing data maintenance.
- To support integrations between Salesforce and other business systems, including monitoring data flows, troubleshooting integration issues and working with APIs where required.
- To investigate and resolve Salesforce errors, system issues and user queries, identifying root causes and implementing effective and sustainable solutions.
- To support the testing, implementation and deployment of Salesforce enhancements, releases, updates and new functionality, ensuring changes are appropriately tested prior to implementation.
- To manage Salesforce user access and security requirements, ensuring permissions and system access remain appropriate and effectively controlled.
- To provide guidance, support and training to Salesforce users across the Group, promoting effective system adoption, consistency and best practice.
- To maintain accurate technical documentation covering Salesforce configuration, processes, integrations, system changes and troubleshooting procedures.
- To provide wider IT support across the Group, assisting with hardware, software, Microsoft 365, user accounts, systems access and general technical issues as required.
- To support the administration and maintenance of wider business systems and applications, including the onboarding and offboarding of users and management of appropriate system access.
- To liaise with external IT providers, software suppliers and technical support teams where specialist assistance or escalation is required, ensuring issues are progressed through to resolution.
- To proactively review existing systems and processes to identify opportunities for improvement, automation and greater utilisation of Salesforce and wider technology.
- To remain up to date with Salesforce releases, functionality and relevant technology developments, identifying opportunities to introduce improvements that support the Group’s ongoing growth and operational efficiency.
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The responsibilities outlined are representative of the principal duties associated with the role. All colleagues are expected to adopt a flexible approach, undertaking additional duties commensurate with the role and contributing to the wider success of the business where required.
Ideal Candidate Profile
The ideal candidate will already be operating within an IT support, systems administration, CRM or Salesforce-focused position, with approximately 2–3 years’ professional experience and demonstrable hands-on experience administering and supporting Salesforce within a business environment.
They will possess strong technical and problem-solving skills, excellent attention to detail and the ability to investigate and resolve system issues independently. They will be confident managing multiple priorities simultaneously and able to communicate technical information clearly and effectively to users with varying levels of technical knowledge.
The successful candidate will enjoy working in an ambitious, fast-paced environment where technology and systems play an important role in supporting business performance. They will be comfortable taking ownership of Salesforce day-to-day, whilst also contributing to wider IT support, system integrations, data management and technology projects across the Group.
They will be proactive and forward-thinking, with a genuine process improvement mindset and an interest in understanding how the business operates. Rather than simply maintaining existing systems, they will naturally identify opportunities to improve functionality, automate processes, enhance the user experience and ensure Salesforce continues to develop alongside the ongoing growth of Indevor Group.
Additional Desirable Attributes
- Previous experience administering and supporting Salesforce within a commercial business environment.
- Salesforce Administrator certification, or a strong interest in working towards relevant Salesforce certifications.
- Good working knowledge of Salesforce configuration, including users, permissions, objects, fields, reports, dashboards and automation.
- Knowledge of Salesforce Flow, system integrations and APIs, with an understanding of how different business systems interact.
- Strong understanding of data management principles, with excellent attention to detail and an appreciation of data quality, integrity and security.
- Strong technical and analytical problem-solving skills with the ability to investigate issues, identify root causes and implement effective solutions.
- Naturally proactive, identifying potential issues and opportunities for improvement before they arise.
- Excellent interpersonal and communication skills, with the ability to communicate technical information clearly to non-technical users.
- Comfortable working within a fast-paced, entrepreneurial and evolving business.
- Strong commercial awareness with an interest in understanding business processes and how technology can improve operational performance.
- Highly trustworthy with unquestionable integrity and discretion when managing system access, business data and confidential information.
- Confident working independently, taking ownership of technical issues and seeing them through to resolution.
- Excellent knowledge of Microsoft 365 and confidence supporting wider business systems and technology.
- Strong interest in continuous personal development, emerging technology and improving business processes through systems and automation.
- Able to manage multiple tasks and competing priorities effectively whilst maintaining high standards of accuracy.
- Calm, resilient and capable of remaining composed when managing technical issues or competing business requirements.
- Forward-thinking and solutions-focused, with a willingness to challenge existing processes and recommend more effective ways of working.
- Takes pride in maintaining exceptionally high standards and contributing to a culture of accountability, continuous improvement and service excellence.
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Indevor Group Introduction
Indevor Group is the UK’s leading provider of Infrastructure Support Services to the Housebuilding and Built Environment Sectors. Indevor prides itself on providing innovative solutions to serve our clientele with an underlying, paramount focus on delivering vital ancillary services to assist housebuilders addressing the shortfall of new homes completions in the United Kingdom.
Our clients include some of the UK’s leading FTSE 100 companies and leading New Homes Warranty Providers including the National House Building Council, where we take pride in delivering solutions that drive real impact.
We’ve built a culture that balances ambition with support. Indevor is a place where people are challenged to achieve their best while being part of a team that celebrates success together. Our commitment to our people has earned us Gold accreditation from Investors in People, Construction News Best Place to Work 2026 Nomination and recognition in The Sunday Times Best Places to Work for two consecutive years (2025 and 2026), underlining our belief that high performance and a fantastic workplace go hand in hand.
Indevor is not a place for someone simply looking to pick up a pay cheque or even just build a reasonable career. We are looking for people who want to become part of our evolving story and huge ambitions, want to work hard, embrace challenges, and help us deliver on our mission.
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