Focus on SAP
Salesforce Training and Adoption Consultant
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Position: Salesforce Training and Adoption Consultant
Employment Type: Contract
Start: ASAP
Duration: 3 Months
Location: Oxfordshire, UK (Hybrid)
Language(s): English
Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.
Client
A leading global research and advisory organisation, delivering data-driven insights and strategic solutions to support organisations navigating complex markets and transformation initiatives. Through a combination of technology, analytics and deep expertise, the business helps clients make informed decisions and drive sustainable growth.
Role
An organisation undergoing a significant commercial transformation is seeking an experienced Salesforce Training & Adoption Consultant to support the successful rollout of a new Lead-to-Cash operating model.
This role combines Salesforce expertise, training delivery, user adoption, change management, and commercial process improvement. The successful consultant will design and deliver a comprehensive learning and adoption programme that enables business users to maximise Salesforce while embedding consistent CRM best practices across commercial teams.
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This is an excellent opportunity for someone with experience delivering Salesforce enablement programmes within complex enterprise environments.
Key Responsibilities:
Salesforce Training & Enablement
- Design and deliver a Salesforce learning and adoption strategy.
- Conduct Training Needs Analysis (TNA).
- Develop role-based learning pathways.
- Create competency frameworks and learning objectives.
- Deliver Instructor-Led Training (ILT).
- Deliver virtual training sessions.
- Facilitate workshops and knowledge transfer sessions.
- Support ongoing user enablement.
Learning Content Development - Develop engaging training materials including:
- Instructor-led training guides
- Virtual learning content
- E-learning modules
- Video demonstrations
- Process walkthroughs
- Quick reference guides
- Job aids
- Frequently Asked Questions (FAQs)
- User documentation
- Translate complex Salesforce functionality into practical business processes that support day-to-day commercial activities.
Salesforce Adoption & Change Management
- Drive Salesforce user adoption.
- Support organisational change initiatives.
- Promote consistent CRM best practice.
- Establish Salesforce governance standards.
- Develop Champion Networks and Super User communities.
- Monitor adoption success measures.
- Encourage behavioural change across commercial teams.
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Commercial Process Improvement
- Support adoption of standardised Salesforce processes including:
- Lead-to-Cash
- Opportunity Management
- Pipeline Management
- Forecasting
- Account Management
- Contact Management
- Activity Tracking
- CRM Governance
- Data Quality
- Commercial Reporting
Stakeholder Engagement
- Collaborate with:
- Sales Teams
- Business Development
- Account Management
- Commercial Operations
- Finance
- IT
- Project Teams
- Change Management
- Business SMEs
- Senior Leadership
Key Skills:
- Extensive Salesforce experience in a Commercial enterprise environment
- Understanding and demonstrable experience of Lead to Cash processes
- Hands on delivery of training relating to new processes
- The ability to be an advocate for change
If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak.
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