Qualifications

Characteristics

• Modesty: Customers do not respond well to bravado and arrogance
• Conscientiousness
• Achievement Orientation
• Self-Motivated: Not easily Discouraged
• Business Acumen: Focused on building repeat customers & referrals
• Excellent Listener
• Accountability

Skills & Qualifications

• Ability to decipher quickly customer needs. Listens more than they speak
• No supervisory responsibility
• Regular and substantial contact with others
• Contacts usually involve discussions related to policies and programs and may include proposal or presentation writing, negotiation with vendors, and the like.
• Handles sensitive, complex, and/or confidential information.
• Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met.
• Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.
• Tasks are multiple and focus more on single processes.
• Work is sometimes standardized and sometimes varied.
• There is no responsibility for budget, revenues and/or expenditures.
• Performs duties within scope of general Company policies, procedures and objectives.
• Analyzes problems and performs needs assessments.
• Uses judgment in adapting broad guidelines to achieve desired result.
• Regular exercise of independent judgment within accepted practices.
• Makes recommendations that affect policies, procedures and practices.
• Refers exceptions to policy and procedures to the supervisor.

Physical Requirements

• Work involves some exposure to moderate risk of accident and requires following basic safety precautions.
• Position requires occasional or frequent moderate physical activity which includes 40% walking, 45% standing, 5% lifting, and 10% sitting.