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San Salvador Join our Talent Pool for an IT Office Support Consultant
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San Salvador Join our Talent Pool for an IT Office Support Consultant
Inter-American Development Bank (IDB)
Development bank
Economic Development & Trade
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This is an ongoing posting to seek a Talent Pool of qualified candidates. By submitting your application now, you can join our Talent Pool for current and future opportunities. Applicants will only be considered as positions become available.
Submitting your application to our Talent Pool does not guarantee immediate action, an application to a specific open competitive process, nor a job offer. However, your information will be available for future opportunities that align with your qualifications.
Potential job locations: Bahamas, Bolivia, Honduras, El Salvador, Paraguay, Brasilia, Jamaica and other offices across Central America, the Caribbean & South America
About The Talent Pool
We are a leading development finance institution committed to fostering sustainable growth in Latin America and the Caribbean. Our Investment Management Associates support a diverse portfolio of corporate clients, helping unlock capital for high-impact projects.
What You Might Do
- Provide end-user IT support to IDB Group personnel at the Representation, ensuring effective use of IT tools (hardware, software, connectivity, and training resources).
- Provision and manage standard workstations in accordance with corporate guidelines, supporting assets throughout their full lifecycle.
- Ensure standard web conferencing equipment is properly maintained and operates at optimal performance levels.
- Assist in the maintenance of IT infrastructure, including networking, telecommunications, security systems, facilities-related solutions, and coordination with local service providers.
- Collaborate in the implementation of new IT initiatives, acting as a liaison to other IT teams and involved areas.
- Maintain accurate and up-to-date operational documentation, ensuring proper registration in ticketing systems, reports, dashboards, and other required platforms.
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Requirements
Education: Academic Degree/ Level or equivalent Years of Professional Work Experience on BSc. Computer Science. Working knowledge in MS Windows 10, MS O365, communication platforms, mobile devices (Android/iOS), MS Active Directory, VMWare/VDI and workstations maintenance. Desirable working knowledge of ITIL processes for incident, service request and knowledge management. Certification is a plus. Knowledge of ISO 9001:2015 and continuous improvement frameworks is a plus.
Experience: At least 2 years of experience in the IT field. Experience in customer support activities. Experience in Project Management, based on the PMI standard is a plus.
Additional education/experience: 1) Proficiency in AI and generative AI technologies, along with their potential applications; and 2) Extensive understanding of ethical considerations and responsible use of AI.
Languages: Proficiency in English and one of the other Bank official languages (Spanish, French or Portuguese) is required.
Our culture
At the IDB, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.
In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.
We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at accommodations@iadb.org.
This is an ongoing posting to seek a Talent Pool of qualified candidates. By submitting your application now, you can join our Talent Pool for current and future opportunities. Applicants will only be considered as positions become available.
Submitting your application to our Talent Pool does not guarantee immediate action, an application to a specific open competitive process, nor a job offer. However, your information will be available for future opportunities that align with your qualifications.
Potential job locations: Bahamas, Bolivia, Honduras, El Salvador, Paraguay, Brasilia, Jamaica and other offices across Central America, the Caribbean & South America
What You Might Do
- Provide end-user IT support to IDB Group personnel at the Representation, ensuring effective use of IT tools (hardware, software, connectivity, and training resources).
- Provision and manage standard workstations in accordance with corporate guidelines, supporting assets throughout their full lifecycle.
- Ensure standard web conferencing equipment is properly maintained and operates at optimal performance levels.
- Assist in the maintenance of IT infrastructure, including networking, telecommunications, security systems, facilities-related solutions, and coordination with local service providers.
- Collaborate in the implementation of new IT initiatives, acting as a liaison to other IT teams and involved areas.
- Maintain accurate and up-to-date operational documentation, ensuring proper registration in ticketing systems, reports, dashboards, and other required platforms.
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Requirements
Education: Academic Degree/ Level or equivalent Years of Professional Work Experience on BSc. Computer Science. Working knowledge in MS Windows 10, MS O365, communication platforms, mobile devices (Android/iOS), MS Active Directory, VMWare/VDI and workstations maintenance. Desirable working knowledge of ITIL processes for incident, service request and knowledge management. Certification is a plus. Knowledge of ISO 9001:2015 and continuous improvement frameworks is a plus.
Experience: At least 2 years of experience in the IT field. Experience in customer support activities. Experience in Project Management, based on the PMI standard is a plus.
Additional education/experience: 1) Proficiency in AI and generative AI technologies, along with their potential applications; and 2) Extensive understanding of ethical considerations and responsible use of AI.
Languages: Proficiency in English and one of the other Bank official languages (Spanish, French or Portuguese) is required.
Our culture
At the IDB, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.
In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.
We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at accommodations@iadb.org.
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