University of Warwick
SAP Helpdesk Analyst (111772-0726)
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About The Role
Informal Queries
For informal queries about the role, please contact Eva Bynes (SAP Functional Lead) at E.Baynes@warwick.ac.uk
The post is offered as a 13-month Fixed Term Contract.
The University Finance Office has a vacancy in its busy SAP Team for a SAP Helpdesk Analyst.
You will provide first line support for helpdesk tickets, liaising with users to illicit further context and information, resolving queries across all areas of SAP and finance systems, passing them on to the rest of the team quickly and effectively for resolution if required.
About You
You will be educated to A level standard or equivalent and will have excellent communication and organisational skills, with experience of working in a customer facing environment, ideally on a helpdesk. You will have experience working with SAP or similar ERP Systems.
For details on the experience and skills required, please refer to the job description attached as a PDF below.
About The Department
The University Finance office supports business planning and innovation to maximise the financial resources available to the University and create the long-term sustainable financial platform required for future growth. Finance staff across the University are networked as a professional community of expertise. You will be supported to continue your professional journey through access to Continuing Professional Development training opportunities, sector networks and regular Finance Office briefings.
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About The University
We are a world-leading research-intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK.* Additionally, 92% of our research is rated world-leading or internationally excellent.**
Find out more about us at warwick.ac.uk/about/.
World University Ranking 2026, Complete University Guide 2026
Research Excellence Framework 2021
How to Apply
Closing Deadline: Tuesday 11 August 2026 at 11:55pm (UK Time)*
To Apply, Please Click APPLY Below And Submit An Application Form By The Closing Deadline. You Will Be Asked To Include Two Attachments
- CV
- Cover Letter
These Should
- Outline employment and education history (including your most recent employment).
- Demonstrate how you meet the essential and desirable criteria in the Job Description using clear examples.
Please ensure your application clearly evidences the essential criteria, as the hiring panel may not be able to shortlist your application if these are not demonstrated.
Interview Date: To be confirmed
Start Date: To be confirmed
Applications must be submitted through the warwick-careers.tal.net portal before the closing deadline. We recommend completing your application form in good time, as the advert will automatically close at the deadline.
You are welcome to include any career breaks, such as parental leave, caring responsibilities, or long-term sickness absence. For guidance on how to format a cover letter, see here.
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What we Offer
We Provide a Comprehensive Range Of Benefits, Including
- An attractive pension scheme.
- 26 days holiday plus University Christmas closure.
- Generous parental/adoption leave policy.
- Onsite childcare facilities.
- Excellent learning and development opportunities.
We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements.
Where possible, we offer hybrid working arrangements that combine office-based and remote working. Opportunities for hybrid working will depend on the requirements of the role, business needs of the department and can be discussed during the recruitment process.
For more information, see here.
We are proud to be a Living Wage employer.
Our Commitment to Inclusion
To find out more about our commitments to equality, diversity, and inclusion, please see: Our Commitments | University of Warwick
Job Description
JD SAP Helpdesk Analyst (111772).pdf – 113KB Opens in a new window
Right to Work in the UK
We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.
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