Galaxi Consulting Group
Sap Security
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🚨 Hiring: SAP Security & GRC – Subject Matter Expert (Support & Operations)
📍 Location: London, UK
🏢 Work Mode: Hybrid
🔹 Job Summary
We are looking for an experienced SAP Security & GRC Subject Matter Expert (SME) to join our Support & Operations team. The role will focus on resolving complex and escalated SAP Security & GRC incidents, ensuring SLA compliance, maintaining service quality, and providing technical guidance to support teams.
The ideal candidate will have strong hands-on expertise in SAP Security and SAP GRC, along with excellent customer communication, troubleshooting, mentoring, and stakeholder-management skills.
🔹 Key Responsibilities
- Act as the SME for SAP Security & GRC within the Support & Operations function.
- Handle and resolve L2/L3 escalated incidents related to SAP Security and GRC.
- Ensure timely resolution of incidents in accordance with defined SLAs and quality standards.
- Troubleshoot complex SAP security, authorization, and access-related issues.
- Manage SAP roles, profiles, authorizations, and user administration.
- Provide expertise in SAP GRC Access Control.
- Work with ARA, ARM, BRM, and EAM/Firefighter processes.
- Perform root-cause analysis (RCA) and recommend preventive actions.
- Collaborate with SAP functional, technical, infrastructure, audit, and compliance teams.
- Communicate effectively with customers and stakeholders on incident status and resolution.
- Mentor and guide junior team members on SAP Security & GRC issues.
- Contribute to process improvements, automation, documentation, and knowledge management.
- Support audits and compliance-related activities.
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🔹 Required Skills
- Strong hands-on experience in SAP Security & GRC.
- Expertise in SAP user administration, roles, profiles, and authorizations.
- Good knowledge of SAP GRC Access Control.
- Experience with:
- Access Risk Analysis (ARA)
- Access Request Management (ARM)
- Business Role Management (BRM)
- Emergency Access Management (EAM / Firefighter)
- Strong L2/L3 production support and escalation-management experience.
- Good understanding of SAP authorization concepts and security best practices.
- Experience working with ITIL-based support processes.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong customer-facing and stakeholder-management abilities.
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🔹 Additional Requirements
- Experience working in a global/24x7 support environment is preferred.
- Ability to manage multiple priorities while meeting strict SLA timelines.
- Strong communication and documentation skills.
- Experience in process optimization and automation is an advantage.
- SAP Security/GRC certification would be an added advantage.
📩 Interested candidates can share their updated CV.
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