Compliance and Documentation:

• Work in accordance with all relevant ISIS and Local Documents.
• Familiarize with Madley Fire Precautions Policy & Evacuation Procedures, including roles and responsibilities for Duty Engineers, Bomb Threats, Postal Bombs, Authority to Work, Permit to Work, Flat Roof Access, and Permit to Dig Procedures.

Monitoring and Reporting:

• Proactively monitor functional email accounts.
• Provide cooperation and liaise with administrations throughout National and International Networks.
• Provide clear and concise reports to the Satcom Service & Operations Manager when necessary.

Operational Supervision:

• Supervise and monitor all operations systems to ensure minimal service interruptions.
• Process customer orders within agreed Service Level Agreements (SLT), including billing generation support.

Technical Knowledge and Optimization:

• Demonstrate sufficient technical knowledge to ensure continual optimization of systems and equipment, maximizing benefit to customers.
• Examples include antenna utilization, modem configuration, and operation of all Earth Station Terminal equipment within the Madley MER & IRS to the agreed interfaces.

Off-Site Incident Management:

• Ensure ownership of off-site incident management and guidance regarding Ground Agent operations.
• Liaise with and direct Ground Agents, ensuring adequate incident investigation before engagement and support during customer site work through to completion.

Work Package Management:

• Understand and interpret incoming work packages and implement corrections if required.
• Examples:
  • TVOB / BT Sport bookings – ensuring correct frequency, polarization, and encoding parameters.
  • VSAT systems – Correct frequencies, polarizations, look angles, sources of interference.

Site Service Monitoring:

• Provide continual monitoring of site services such as Fire alarms, HV, LV, Heating.
• Escalate issues to appropriate teams and contractors (e.g., ADT for Fire Alarms).