Castle Trust Bank
Savings Administrator - 12 month Fixed Term Contract
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Help Customers Save With Confidence
At Castle Trust Bank, we know that great customer experiences are built on efficient processes, attention to detail, and exceptional service. Our Savings Operations team plays a vital role in supporting our customers throughout their savings journey, ensuring every account is managed accurately, compliantly, and with care.
This role is based in Basingstoke working 5 days a week in the office.
The role and what you'll lead and deliver:
We're looking for a Savings Administrator to join our growing Operations team on a 12-month Fixed Term Contract. This is an excellent opportunity for someone with administrative experience who enjoys delivering outstanding customer service, working with accuracy, and making a real difference behind the scenes.
As a key member of our Savings Operations team, you'll be responsible for supporting our savings customers through a wide range of administration activities, ensuring an excellent experience at every stage.
Key responsibilities include:
- Processing savings administration tasks including account opening, customer onboarding, ISA processing, maturity and end-of-term activities, estate management, and customer queries
- Managing ISA transfers and liaising with ISA plan managers to ensure transfers are completed within regulatory timeframes
- Handling customer enquiries through written correspondence and telephone contact where required
- Delivering excellent customer service and acting as a positive ambassador for the Castle Trust Bank brand
- Supporting process control reporting and operational oversight activities
- Reviewing and updating operational procedures to ensure they remain accurate and effective
- Ensuring compliance with regulatory requirements including BCOBS, GDPR, DISP, and Treating Customers Fairly (TCF)
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What you'll bring:
Essential
- Significant experience working within an administration environment
- Excellent communication skills, both written and verbal
- A genuine passion for delivering outstanding customer service
- Strong attention to detail and a high level of accuracy
- A proactive approach to completing tasks and solving problems
- The ability to adapt positively to change and support continuous improvement initiatives
Desirable
- Proven experience working within Financial Services
- Good working knowledge of Microsoft Office applications
Why join Castle Trust Bank?
- Competitive salary
- Performance bonus (based on individual and company performance)
- Generous contributory pension through Hargreaves Lansdown
- Life Assurance
- 25 days' holiday + option to buy/sell 5 days
- Additional paid volunteering day
- Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
- Free access to BHSF Rise EAP to support colleague health and wellbeing
- Gym discounts
- Season ticket travel loans (if applicable)
- A supportive, inclusive culture where your work has real impact
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Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The Place To Work!
Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.
We are proud to support people with disabilities and are committed to being a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role, you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact talent@castletrust.co.uk
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