Experis UK
SC ServiceNow Test Manager
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Location: Preston, UK (Hybrid - 70% remote, 30% onsite)
Inside IR35 £575.00 - £610.00
Active SC Clearance Required
If you're passionate about getting complex services ready for real-world use, this contract is for you. Our Client is hiring for a reputed client and needs an SC cleared ServiceNow Test Manager to help drive testing readiness, governance, and operational transition activities in a cross-functional environment.
What You'll Be Doing
- Support ServiceNow ITSM processes across key service areas, including Incident, Major Incident, Problem, Change, Request, Knowledge, and CMDB management
- Lead and contribute to Service Transition activities, including Operational Readiness Reviews (ORR), readiness assessments, and Early Life Support (ELS) support
- Develop and govern test strategies and test plans, supporting Verification & Validation (V&V) activity across multiple teams
- Facilitate workshops and lead Test Readiness Reviews (TRR)
- Manage stakeholders and support governance forums and boards to ensure readiness and delivery outcomes are achieved
- Coordinate effectively with suppliers and cross-functional teams to maintain momentum across workstreams
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What You'll Bring
- Experience supporting ServiceNow ITSM processes (Incident, Major Incident, Problem, Change, Request, Knowledge, and CMDB management)
- Proven ability to operate within SIAM/OI environments and support Service Transition
- Experience conducting Operational Readiness Reviews (ORR) and readiness assessments, including Early Life Support (ELS) activities
- Strong test governance experience-creating and governing test strategies and test plans, with V&V support
- Workshop facilitation and stakeholder management experience, including leadership for Test Readiness Reviews (TRR)
- Confidence coordinating across suppliers and multiple teams to drive readiness outcomes
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