PcVue SCADA North America
SCADA Software Support Engineer UK
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Software Support Engineer
PcVue UK hires a Software Support Engineer to enhance the UK operation based in Hitchin, Hertfordshire. As a Software Support Engineer, you will support customers throughout the lifecycle of their projects, from implementation and commissioning to training and ongoing technical support.
Key Responsibilities:
Customer Support & Project Delivery
- Deliver technical training to customers and end users.
- Provide consultancy and technical guidance throughout project delivery.
- Support the design, configuration and implementation of customer-specific solutions and interfaces.
- Participate in commissioning and deployment activities.
- Deliver after-sales technical support via telephone, remote access and occasional site visits across the UK and internationally.
Product Testing & Validation
- Test and validate software releases in collaboration with R&D teams.
- Contribute to software quality assurance and performance improvement initiatives.
Pre-Sales Support
- Design and deliver technical demonstrations.
- Support customer meetings, presentations and proof-of-concept activities.
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Essential Requirements
- Degree in Industrial Automation, Control Systems, Computer Science, Software Engineering or a related discipline.
- Good command of written and spoken English.
- Strong analytical and problem-solving skills.
- Ability to work independently and collaboratively within a multidisciplinary team.
- Excellent communication and customer-facing skills.
- Full UK driving licence and willingness to travel occasionally.
Desirable Experience
- Experience with SCADA, HMI, industrial software, automation systems or technical support roles.
- Exposure to customer-facing project environments.
- Experience gained through graduate schemes, placements or apprenticeships will also be considered.
Technical Knowledge (one or more of the following)
- SCADA and Industrial Automation systems
- MQTT, OPC, BACnet, Modbus, Siemens S7, IEC protocols
- Python, JavaScript, JSON, HTML5, .NET, C#
- SQL Server, Oracle, Cosmos DB or other database technologies
- Microsoft Windows environments
- Cloud platforms including Microsoft Azure and AWS
- Artificial Intelligence and Augmented Reality technologies
Join us if you want to:
- Be part of a company with a human face that facilitates collaboration and personal development for everyone,
- Discover a trade in continuous evolution and invest yourself in motivating projects,
- Benefit from flexible work conditions.
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Conditions
- Salary: According to profile and experience
- Location: Hitchin, Hertfordshire
- Hybrid Working
- Employment Type: Permanent, Full-Time
WHO WE ARE
ARC Informatique develops SCADA and BMS software for monitoring technical and industrial systems. The company delivers innovative solutions built on proven technologies. Its PcVue platform is recognized for reliability, robustness, and security worldwide addressing several markets such as buildings, energy, infrastructure, transportation, water&waste, oil&gaz and industry.
ARC Informatique is certified to ISO 9001, ISO 14001, ISO 27001 and IEC 62443, ensuring quality, compliance, and secure processes.
GDPR
We collect personal data related to candidates as part of our recruitment and selection processes with a commitment to comply with legal obligations for the protection of personal data.
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