Perceptyx
Scaled Customer Success Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Perceptyx
At Perceptyx, we’re on a mission to help organizations turn employee insights into measurable impact. Our AI-enabled employee experience platform leverages the science of listening, behavioral nudges, and predictive analytics to help clients elevate engagement, retention, and performance. We’re a team of innovators fueled by purpose, collaboration, and excellence — and we’re looking for someone who wants to play at the highest level.
The Role
As a Customer Success Manager, you will manage a portfolio of mid-market to enterprise customers, owning retention, adoption, expansion, and overall value delivery. You’ll operate at the intersection of business outcomes, product adoption, and strategic customer relationships—partnering across our internal teams (Sales, Product, Consulting, Services) to ensure our clients see measurable results from their investment in Perceptyx. This role is ideal for someone who thinks commercially, acts consultatively, and thrives in a high-growth, dynamic environment.
What You’ll Do
- Lifecycle Ownership: Own the full customer success journey for a book of mid-market and enterprise customers, including onboarding, adoption, value realization, renewals, and expansions.
- Retention & Growth: Drive gross retention and net revenue retention (NRR) by proactively owning renewals and identifying expansion opportunities.
- Executive Engagement: Lead Quarterly Business Reviews (QBRs) with C-suite and senior stakeholders, linking program outcomes to business ROI.
- Strategic Planning: Build and execute customer success account plans that articulate adoption journeys, risk mitigation, health scoring, and growth paths.
- Health Monitoring: Monitor customer health via usage data, engagement metrics, and risk flags to proactively intervene or upsell.
- Risk Management: Proactively identify at-risk accounts through health signals and customer feedback, taking first-line action to address concerns and escalating to leadership with clear context and recommended next steps when needed.
- Cross-Functional Partnership: Collaborate with Sales (upsells), Product (roadmap feedback), Professional Services (delivery), and Marketing (advocacy).
- Internal Advocacy: Act as the "voice of the customer" internally to help evolve our product and services.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You Bring
- Experience: 3-5+ years in Customer Success, Account Management, or post-sales consulting in a B2B SaaS environment.
- Customer Relationship Management: Proven track record managing mid-market or enterprise accounts, building strong relationships with day-to-day stakeholders and senior program sponsors.
- Commercial Acumen: Familiarity with driving renewal and expansion motions (upsell and cross-sell).
- Strategic Mindset: Data-driven approach with the ability to analyze usage data and translate it into a strategic narrative for clients.
- Technical Proficiency: Experience with or ability to quickly learn tools like Salesforce, Gainsight (or other CSM platforms), and dashboard reporting.
- Soft Skills: Excellent communication and presentation skills, high autonomy, and the ability to thrive in a fast-moving, collaborative environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Bonus Points
- Experience in HR Tech, Employee Experience, or People Analytics.
- Background with AI-driven platforms or analytics-led solutions.
Our Interview Process & AI Transparency
At Perceptyx, we value your time and want our interviewers to be fully engaged in the conversation.
- Note-Taking: We use Metaview.ai to record and summarize our interviews. This allows our hiring team to focus on you rather than typing notes, ensuring a fairer and more accurate evaluation of your experience.
- AI Disclosure: While we use AI to assist in summarizing interview data, all final hiring decisions are made by Perceptyx employees. We do not use automated tools as the sole basis for selecting or rejecting candidates.
- Your Choice (Opt-Out): Participation in recorded interviews is voluntary. If you prefer not to have your interview recorded via Metaview, please notify your recruiter at the start of the session. Opting out will not negatively impact your candidacy.
Compensation & Benefits
- Salary Range: £55,000 – £65,000 GBP per year.
- Note: Final compensation is determined by factors including experience, geography, and skills.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location