Sodexo
Schedule & Planner Team Leader
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Schedule & Planner Team Leader - 6 months FTC
Location: Salford Office, 310 Broadway, M50 2UE
Salary: Up to £34,000 depending on experience
Contract Type: Full time - 40 hours per week
We are looking for an experienced and motivated Schedule & Planner Team Leader to oversee the daily operations of our Command Centre. In this role, you will ensure that all policies, procedures, and contractual KPIs are met while leading, coaching, and developing a high-performing team of administrators and schedulers.
This is a fast-paced, people-focused role where you will act as the first point of escalation, support operational delivery, and drive continuous improvement across processes and service standards.
SC Clearance Requirement: Candidates must be eligible for Security Check (SC) Clearance. As part of the eligibility criteria, applicants should have resided in the UK continuously for at least the last 5 years. Employment will be subject to successful security vetting.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Lead the daily functional management of the Command Centre to ensure compliance with policies, procedures, and contractual KPIs.
- Proactively engage, motivate, coach, and develop a team of administrators and schedulers.
- Act as the first point of escalation for queries and operational issues.
- Support operators and schedulers with workload when required.
- Monitor and manage workloads to ensure all tasks are completed within required timescales.
- Deliver and support regular training, coaching, and development activities.
- Conduct monthly 1:1s and quarterly PDRs, documenting actions, development needs, and training requirements.
- Ensure efficient service delivery, accurate processes, and continuous identification of improvements.
- Maintain training documentation and ensure all staff receive relevant training.
- Support the management team with the rollout of new processes and operational changes.
- Deputise for the Operations Manager and other Team Leaders when required.
- Assist with recruitment activities within the Command Centre.
- Build and maintain strong customer relationships, promoting confidence in our systems and processes.
- Ensure high levels of customer and supplier satisfaction through logical, timely, and effective support.
- Evaluate processes and suggest improvements to enhance efficiency and service quality.
- Promote a safe working environment and support Zero Harm principles.
- Ensure compliance with Sodexo policies, procedures, values, and ethical standards.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential:
- 3+ years in a Contact Centre or Service Centre environment.
- Proven team leadership experience.
- Strong communication, coaching, and organizational skills.
- Ability to work in a fast-paced, changing environment.
- Advanced Excel and Word skills.
- Customer-focused with excellent attention to detail.
- Experience improving processes and driving performance.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills