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About The Role
At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted partner, committed to enhancing the experience and making the lives of our clients’ easier. We are seeking a Scheduler to join us to help us create a hassle free environment for our clients and engineers.
This exciting opportunity will see you working on a multiple contracts within Graham, delivering high-quality service to multiple clients.
Energised by continued growth, and boasting an annual turnover in excess of £1bn per annum, we’re committed to investing in our people and creating the conditions for them to excel. If you are an experienced Scheduler with an appetite to succeed, we want you to join our team.
Location: North London
Hours Per Week: Monday - Friday, 40 Hours
Job Type: Permanent / Full Time
The Scheduler Shall
- Be responsible for the management of all WO’s to the status of Work Done, within the set SLA target dates, across the various work types for their assigned contracts.
- Schedule all PPM in advance of due month to skilled resource. On completion generate analysis of Monthly RM Av vs. Unscheduled Resource.
- Schedule all Reactive Maintenance for In-house Team / Subcontractors by SLA date, reallocating PPM if necessary, monitoring target dates and escalating if at risk.
- Review PPM slippage rescheduling to available resource within target date, escalating if at risk.
- Be responsible for the collection of weekly timesheets, carry out verification of Timesheet and Work Reports by two way matching the Timesheet (Hard Copy) vs. Work Reports (Total Mobile & Hard Copy).
- Generate all monthly PPM for assigned contracts & maintain PPM planner records escalating changes to PO.
- Liaise with subcontractors to ascertain progress of jobs.
- Operate full service desk function as and when required.
- Any other duties required to ensure an effective and efficient service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures.
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This job description is intended to give the post holder an appreciation of the role envisaged for the job title and the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.
Essential
About You
- Previous experience scheduling Engineers workload.
- Demonstrate a minimum of 1 year's experience in a Helpdesk environment.
- Knowledge of contractual SLA’s.
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Desirable
- Experience within an FM industry.
- Experience in creating Purchase Orders.
- Demonstrate proficiency in a range of IT applications - e.g. Computer Assist FM systems, databases, MS Word, Excel, PowerPoint, etc.
- Knowledge of Preventive Planned Maintenance
Please note that Applicants will not be expected to meet any (or all) of the desirable criteria to be considered for interview. Desirable criteria will only be used as part of the shortlisting process in the event there are a large number of Applicants.
We are committed to developing a diverse and inclusive workforce and particularly welcome applications from females and individuals from a minority ethnic background who are currently under represented in our industry.
A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request. Access NI Privacy Notice can be viewed at: AccessNI Privacy Notice | Department of Justice (justice-ni.gov.uk)
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