VOCA Fire Protection
Scheduler Planner
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Planner / Scheduler
Location: Head Office – Ashton in Makerfield (fully on site)
Company Overview
VOCA Fire Protection (VFP) are a specialist service provider within the Fire & Security Industry. We are recruiting for a Planner / Scheduler to join our busy service team. This role will be scheduling works for service and maintenance engineers across the UK.
At VOCA Fire Protection (VFP) we’re responsible for creating an enjoyable work environment, the company culture is a vital ingredient to our growth and success. We foster innovation, we challenge each other, and we put our team before all else, at VOCA you will be surrounded by colleagues eager to help you succeed and be part of a rewarding culture.
Job Summary
We are seeking an individual who has previous experience within Planning / Scheduling due to winning new contracts across the UK. This role would suit someone who has previously managed busy workloads and diaries for field services teams and have strong organisational skills using CRM systems (Big Change would be an advantage).
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We have a diverse range of projects, including hotels, schools, retail outlets, and leisure facilities. The ideal candidate will be self-motivated, excellent telephone manner, approachable, and capable of working effectively as part of a team. This role will include all aspects of planning responsibilities.
Key Responsibilities
- Efficiently managing service and maintenance engineers
- Managing the service email inbox for new enquiries, customer queries and complaints
- Managing various portals and uploading relevant documentation
- Being a point of contact for key customers and engineers
- Raising Job cards
- Efficiently route planning jobs
- Ensuring engineers have works planned
- Ensuring service stats are achieved
- Retaining a good customer service and relationship
- Any other tasks as required
VFP Culture Requirements
- Positive mentality
- Great communication skills
- Interested in the company's growth plans
- Team/family orientated
- Willing to learn and improve
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VFP Expectations
- All tasks to be completed in the necessary timeframes
- Excellent telephone manner
- KPI’s and SLA’s adhered to
- Following core company values
- Assist other team members when required
Qualifications Required
- 2 years' experience within Planning / Scheduling
Location
Head Office – Wigan (fully onsite). Free parking available.
Working Hours
- Monday to Thursday 8.30am to 5pm
- Friday 8.30am to 3pm
The Perks
- Salary negotiable depending on experience
- 31 days holidays including bank holidays
- Summer weekend trip away with VFP team and families
- Team building events
- Team breakfast morning last Friday of every month
- Company Pension
- Flexible working times
- Local gym membership
- Company Laptop
- Open door policy, we welcome open discussion on any issues and improvements
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