Job Description

Responsibilities

• Primary contact for patient access for patients and other departments.
• Maintains provider schedules to achieve productivity targets, patient access, and provider flow.
• Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
• Manages the schedule during transition to new models of care when applicable.
• Monitors physician’s panel and contacts patients who are past due for appointments.
• Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
• Schedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance with department scheduling protocols.
• Answers the phone in a timely, polite, and professional manner, in three rings or less, directs calls to appropriate persons, and takes accurate messages within the electronic medical record.
• Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information.
• Reschedules patient appointments and extends patient schedules as necessary.
• Processes cancellations and no-show appointments, and notifies clinician of change in schedule.
• Edits clinicians' schedules as needed to include time off, sick time, vacation, in-service, and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule.
• Maintains efficient flow of daily patient schedule and front office operations.
• Mails out new patient packages when applicable.
• Confirms appointments within 24 hours.
• Liaison for existing and future patients seeking new and follow-up care appointments.
• Performs tasks as a receptionist and EMR Specialist as needed.
• Timely communication of unresolved issues to manager or designee to facilitate timely interventions.
• Utilizes patient scheduling reports to follow-up with patients that have not scheduled a future visit.
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients, and guests.
• Maintains confidentiality regarding patient information in accordance with HIPAA regulations.
• Ability to float to other MACC practices when required.
• Performs other work-related duties and activities as assigned or requested.