Repairs Scheduler / Planner (Damp, Mould and Disrepair)

Location: Eastleigh

Position: Temp, Full-Time

Salary: GBP 14.71 per hour PAYE

Are you an organized, customer-focused Scheduler or Repairs Coordinator looking for a rewarding role in property maintenance?

We are recruiting a Repairs Scheduler / Coordinator to proactively manage administration and diary scheduling for our dedicated Damp, Mould and Disrepair Team. In this role, you will play a critical part in coordinating field Operatives and Surveyors, managing compliance documentation, and delivering an exceptional service to residents.

What You'll Be Doing

• Diary and Work Scheduling: Take ownership of Operative and Surveyor diaries to ensure works are completed in line with strict KPIs and SLAs. Interrogate WIP data and dashboards to prioritize urgent jobs.
• Customer Liaison: Engage directly with residents to schedule appointments, keep them updated, and maintain outstanding customer service—especially on sensitive disrepair or legal cases.
• Internal Collaboration: Work closely with Senior Managers, Surveyors, Operatives, and Sub-Contractors to ensure smooth daily service delivery.
• Compliance and Documentation: Coordinate Gas, Electrical, EPC, and Asbestos survey documents, ensuring all certifications are up to date and filed correctly in the Document Management System (DMS).
• Finance and Reporting: Raise Purchase Orders (POs) and follow purchase ledger processes in line with financial guidelines. Analyze data to provide trend reports and recommendations to the Assurance team.
• Ad-hoc Administration: Raise additional jobs alongside Surveyors and handle core administrative tasks as required by management.