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Scheduling and Customer Service Administrator
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Location: Bridgwater
Job type: Permanent
Hours: 40 hours per week, 8:30am - 17:00pm
Salary: Up to £32,000 per annum
Hawk 3 Talent Solutions are currently recruiting for a Scheduling and Customer Service Administrator for a well-established organisation to join their team in Bridgwater.
This opportunity would suit someone with previous experience scheduling engineers, service technicians, or drivers, or a Transport Planner looking to move into a varied office-based role.
Key Responsibilities
- Planning and coordinating daily schedules for field-based technicians
- Allocating reactive and planned work efficiently
- Optimising routes and travel time to maximise productivity
- Managing customer orders and maintaining accurate records
- Managing shared inboxes and responding to service requests
- Liaising with technicians and customers to resolve scheduling issues
- Updating internal systems and ensuring data accuracy
- Supporting continuous improvements within scheduling and operational processes
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About You
- Previous experience in a scheduling, planning, dispatch, or coordination role
- Experience working with field engineers, service technicians, or drivers
- Transport planning or haulage experience will also be considered
- Excellent organisation skills and ability to prioritise workloads
- Strong communication and customer service skills
- Comfortable working in a busy environment
- Good IT skills including Microsoft Office
Benefits
- 22 days holiday plus bank holidays
- Company pension scheme
- Cycle to work scheme
- Free onsite parking
- Health and wellbeing benefit platform
- Ongoing training and development
- Supportive and friendly working environment
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Closing Date
01/11/2026
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy, visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role, and we look forward to working with you in the future.
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