MAGMAS
Scheduling Coordinator
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About Us
Formed more than 40 years ago, MCL Fire has grown to become one of Ireland's leading fire protection companies. The team at MCL Fire has grown by almost 50% within the last 24 months, and we have an opportunity for you to help us to continue that success by joining us as a Scheduling Coordinator in our Belfast Headquarters.
Duties/ Responsibilities
- Prioritise and manage the service / maintenance workload for our existing customer base
- Plan and schedule service jobs / visits for our team of Technicians
- Liaise with customers and pre-book access for some service jobs / visits
- Where necessary, assist team of Technicians with back office support and backup (e.g., issue RAMS, insurances etc)
- Liaise with our Subcontract Clients and ensure service visit arrangements to their customer sites are fully communicated
- Log / assign response maintenance calls (Calls Out Requests) promptly and efficiently in line with SLAs / KPIs
- Provide support to customers via telephone and email
- Maintain / update information within our operational system to facilitate maximum efficiency of our team of Technicians
- Maintain a high level of attention to detail and focus on quality when capturing and inputting information
- Additional duties in line with management / business requirements
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Essential Criteria
- Previous use and operation of planning and scheduling software
- 2 years transferrable experience, ideally from a planning, service desk background
- Minimum 5 GCSEs (A-C), including English and Maths
- Excellent verbal and written communication skills
- Customer focused and passionate about delivery of service
- Ability to work on own and achieve key tasks within deadlines
- Computer literate, with a full working knowledge of all Microsoft Packages
- Excellent time management, organisational and forward planning skills
- Methodical, with meticulous attention to detail
- Team player with a positive can-do attitude
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Desirable Criteria
- Educated to A level standard (or equivalent)
- Previous experience within the fire safety sector
- Influencing and negotiation skills
- Commercial acumen
What We Offer
- Uniform
- Free parking
- HSF Health plan
- Pension scheme
- Cycle to work scheme
- Team building days/ trips away
- 20 days paid holidays plus stats and additional days for length of service
- Additional holiday for 'Birthday Allowance'
To Apply
Click apply now below and upload a copy of your CV
Skills: Scheduling, Coordinating, Client Service
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