Scheme Housing Officer

Compassionate and Proactive Scheme Housing Officer

We're looking for a compassionate and proactive Scheme Housing Officer.

You will support older residents in living safely and independently. You'll be responsible for the day-to-day management of housing schemes, ensuring properties are safe, well maintained and welcoming, while providing tenancy management support, welfare checks, safeguarding oversight and resident engagement activities. Working closely with residents, colleagues, contractors and external partners, you'll play a key role in promoting wellbeing, resolving housing issues and delivering excellent customer service. This is an ideal opportunity for someone with experience in care, support or housing services who is passionate about making a positive difference to the lives of older people.

Principal duties and responsibilities

• Monitor residents’ needs and safety through annual home visits and support them where required to access appropriate support or care assessments and services. Report self-neglect and other safeguarding concerns in line with our policy.
• Understand utility and other costs in your scheme(s). Take action to reduce costs wherever possible. Flag up potential overspends or anomalies to your manager.
• Be resilient and follow procedures calmly and effectively when there are emergencies such as the unexpected death of residents or lift breakdowns and other building problems.
• In line with our good neighbourhood management procedure, take appropriate action to address issues between neighbours which don’t meet the threshold to be considered anti-social behaviour (ASB).
• Provide efficient ‘on the spot’ tenancy management including supporting the letting of vacant homes; basic income maximisation and arrears management; resolving anti-social behaviour and monitoring environmental, maintenance and other services to schemes.
• Act as the custodian for a scheme or group of schemes. This means you’ll ensure that they are well run and that buildings are safe and attractive. Work with internal teams and external contractors to ensure repairs and faults are quickly remedied, and the grounds well maintained.